Blockchain Application Support Engineer

Crypto Pro Network; Portugal; On-site; EUR 45,000 - 65,000; Full time

Job summary

A blockchain technology firm in Portugal is seeking individuals for its blockchain security team. Main responsibilities include ensuring application uptime, managing various environments, and continuous monitoring and improvement of tools and processes. Ideal candidates must have a degree in Computer Science or a related field, experience in cloud deployment, and a strong analytical mindset. This role offers an exciting opportunity to work on cutting-edge technologies in a rapidly evolving industry.

Qualifications

• Degree in Computer Science, Engineering, or related discipline.
• Past job experiences in supporting applications.
• Attention to detail with analytical mindset.

Responsibilities

• Ensure the application is running at all times in production.
• Manage non-production environments such as pre-production/staging.
• Monitor and troubleshoot application alerts and issues.

Skills

Application support

Analytical mindset

Cloud deployment experience

Monitoring tools (Grafana, Prometheus)

Container infrastructure (Kubernetes, docker-compose)

Problem identification

Education

Degree in Computer Science, Engineering, or IT

Tools

Azure

Google Cloud

Amazon Web Services

Fluentd

ElasticSearch

Kibana

Job description

The blockchain security team is working on core Blockchain technologies, Smart contracts and other building blocks that allow us to create unique products for our users. They specialise in secure development, confidential computing technology and advanced cryptographic techniques and with multiple patents granted to this team, this is a key strategic investment for Crypto.com . It is a unique opportunity to work on the future of this exciting industry.

Responsibilities

• Primary responsibilities to ensure the application is running at all times in Production.
• Manages other non-production environments such as pre-production/staging.
• Strong understanding of application features and all supported blockchains.
• Work closely with engineers both application and infrastructure to ensure good understanding of what will be pushed to production environments.
• Ability to apply fixes, improvements or optimization on the applications and infrastructure.
• Identify any issues that may arise from the delivery which will impact production uptime or scalability or responses.
• Monitor, troubleshoot and triage application alerts and issues.
• Incident and problem management, post resolution follow-ups to ensure problems have been adequately addressed.
• Continuously improve on monitoring tools and processes.
• Coordinate DR testing and audit.
• Maintain and support blockchain infrastructure (some DevOps knowledge advantageous)
• For senior individuals, the responsibility includes communication with stakeholders on application issues.

Requirements

• Degree in Computer Science or Engineering or Information Technology or similar discipline
• Past job experiences in supporting applications
• Attention to detail with an analytical mindset
• Comfortable with analysing logs and possess a keen eye for anomalies and inconsistencies
• Strong curiosity and desire to identify problems or root causes, and effectively communicate findings to the rest of the team
• Experience in deploying in various cloud (Azure, Google, Amazon)
• Experience in building, deploying and maintaining monitoring tools (Grafana, Prometheus, etc)
• Experience in deploying and maintaining container infrastructures (Kubernetes, docker‑compose, etc)
• Experience in building, deploying and maintaining logging tools (Fluentd, ElasticSearch, Kibana, etc)

We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.