Bilingual Streaming Support Agent (FR/EN)

Phiture; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A global technology and consulting firm in Lisbon is seeking a Customer Support Representative. The role involves providing multichannel support to customers, proficiently handling inquiries in French and English, and ensuring a high level of customer satisfaction. Candidates should have direct customer service experience and be adaptable to flexible working hours. This position offers a competitive salary, bonuses, and comprehensive benefits including health insurance and professional development opportunities.

Serviços

Paid training

Relocation package

Private health insurance

Life insurance

Gym discounts

Daily fresh fruit and beverages

Qualificações

• Experience in direct customer service required, preferably in contact center environment.
• Native or proficient French language level.
• Strong attention to detail and customer satisfaction skills.

Responsabilidades

• Answer customer queries via phone, e-mail, or live chat.
• Troubleshoot problems and document actions taken.
• Identify and escalate complex problems according to procedures.

Conhecimentos

Customer service experience

Fluent French

Proficient English

Excellent communication skills

Time management skills

Technical proficiency

Ferramentas

Google products

Descrição da oferta de emprego

A global technology and consulting firm in Lisbon is seeking a Customer Support Representative. The role involves providing multichannel support to customers, proficiently handling inquiries in French and English, and ensuring a high level of customer satisfaction. Candidates should have direct customer service experience and be adaptable to flexible working hours. This position offers a competitive salary, bonuses, and comprehensive benefits including health insurance and professional development opportunities.