Bilingual Payment Account Specialist — Lisbon, 24/7 Shifts

Cross Border Talents; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A global payment solutions provider is seeking a Payment Account Specialist in Lisbon to support Spanish and Catalan customers through phone, email, and chat. Candidates should be fluent in Spanish or Catalan and have experience in customer support. The role involves providing expert assistance on transactions and troubleshooting technical issues. The position offers a competitive salary, welcome bonus, and health insurance from Day 1.

Serviços

Welcome bonus: 1,000

Health insurance from Day 1

Career growth opportunities

Diverse team environment

Qualificações

• C2 Spanish or Catalan speaker + C1 English proficiency.
• EU nationality or valid Portuguese residence permit required.
• Customer support experience in a call center is a must.

Responsabilidades

• Assist Spanish or Catalan-speaking customers via phone, email, and chat.
• Provide expert support on payment transactions.
• Troubleshoot technical issues and escalate complex cases.

Conhecimentos

C2 Spanish speaker

C2 Catalan speaker

C1 English proficiency

Customer support experience

Strong communication skills

Problem-solving skills

Multitasking ability

Descrição da oferta de emprego

A global payment solutions provider is seeking a Payment Account Specialist in Lisbon to support Spanish and Catalan customers through phone, email, and chat. Candidates should be fluent in Spanish or Catalan and have experience in customer support. The role involves providing expert assistance on transactions and troubleshooting technical issues. The position offers a competitive salary, welcome bonus, and health insurance from Day 1.