Bilingual Italian/English Tech Support Pro – Growth & Training

Cross Border Talents; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A global technology and services company in Lisbon is seeking a Customer Service Representative proficient in Italian and English. The role involves assisting customers via phone and chat, troubleshooting technical issues, and providing exceptional service to enhance brand engagement. Full-time employment with competitive salary and performance-based bonuses, along with career development opportunities, is offered.

Serviços

Competitive salary and performance-based bonuses

Fully paid training

Career development programs

Referral bonus opportunities

Language classes

Qualificações

• High level of Italian and English (oral and written) required.
• Passion for the entertainment and media industry benefits the role.
• Excellent communication skills and a strong sense of empathy are essential.

Responsabilidades

• Assist viewers through phone/chat with their inquiries.
• Provide account and application support including questions related to software functionality.
• Troubleshoot technical issues like system configurations and network settings.

Conhecimentos

High level of Italian

High level of English

Excellent communication skills

Digital streaming services familiarity

Positive and solution-driven attitude

Descrição da oferta de emprego

A global technology and services company in Lisbon is seeking a Customer Service Representative proficient in Italian and English. The role involves assisting customers via phone and chat, troubleshooting technical issues, and providing exceptional service to enhance brand engagement. Full-time employment with competitive salary and performance-based bonuses, along with career development opportunities, is offered.