Bilingual French and English Customer Support

Cross Border Talents; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A customer service company is seeking a French and English-Speaking Customer Advisor in Lisbon. The role involves assisting customers with their insurance needs through various communication channels. Candidates should possess excellent communication skills and a willingness to learn, although prior experience is not essential. The position offers a competitive salary, comprehensive benefits, and career development opportunities in a vibrant work environment.

Serviços

Competitive salary with performance-based incentives

Comprehensive health and life insurance

Paid holidays and leave benefits

Career development opportunities

Access to modern office facilities

Team-building activities and social events

Qualificações

• Ability to work in a fast-paced environment.
• Strong interpersonal skills.
• Willingness to learn and develop.

Responsabilidades

• Responding to customer inquiries via phone, email, or chat.
• Resolving issues efficiently while maintaining customer satisfaction.
• Educating customers about insurance policies and benefits.
• Maintaining accurate records of customer interactions.
• Collaborating with team members to improve customer experience.

Conhecimentos

C2 in French

Good command of English

Excellent communication skills

Problem-solving mindset

Descrição da oferta de emprego

Overview

Your Role

As a French and English-Speaking Customer Advisor, you will be the first point of contact for our customers, providing them with personalized assistance, solutions, and guidance regarding their insurance needs.

Responsibilities

• Responding to customer inquiries via phone, email, or chat in a friendly and professional manner.
• Resolving issues efficiently and effectively while maintaining a high level of customer satisfaction.
• Educating customers about insurance policies, benefits, and terms.
• Maintaining accurate records of customer interactions in our database.
• Collaborating with team members to continuously improve customer experience.

What Were Looking For

We value potential and attitude over experience. While prior experience in customer service, insurance, or a related field is a plus, it is not a must. We provide full training and support to help you succeed in your role.

Key qualifications

• C2 in French
• Good command of English (training and communication will be conducted in English).
• Excellent communication and interpersonal skills.
• Problem-solving mindset and ability to work in a fast-paced environment.
• Willingness to work on-site in Lisbon.

What We Offer

• Competitive salary with performance-based incentives.
• Comprehensive health and life insurance plans.
• Paid holidays and other leave benefits in accordance with Portuguese labor laws.
• Career Development:
  • Clear pathways for career growth and promotion within the organization.
  • Continuous training and upskilling opportunities.
• Additional Perks:
  • Vibrant and supportive work environment.
  • Access to modern office facilities in a prime Lisbon location.
  • Team-building activities and social events.

Why Join Us?

Lisbon is a city of culture, history, and endless opportunities. Whether youre strolling through the charming streets of Alfama, enjoying the beautiful beaches nearby, or immersing yourself in the local cuisine, Lisbon offers an unparalleled lifestyle. By joining our team, youll have the chance to live and work in this amazing city while being part of a dynamic and supportive workplace.