Bilingual Customer Advisor – Italian/French, Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 25 000 - 30 000; Tempo integral

Resumo da oferta

A multilingual support company in Lisbon is seeking a Customer Support Agent fluent in Italian or French to provide assistance via live chat and email. The role includes troubleshooting technical issues, documenting actions taken, and analyzing data for insights. Candidates should have strong communication skills and be ready for rotative shifts from Monday to Saturday. Benefits include language premium, bonuses, and relocation support.

Serviços

Language Premium Bonus

Transportation Bonus: 720/year

Yearly Target Bonus: 5% of yearly gross salary

Health and life insurance (family plan included)

Relocation support within Portugal: 1,000

Relocation support from outside Portugal: 2,500

Qualificações

• C2 proficiency in Italian or French.
• B2 proficiency in English.
• Experience in customer support is a plus.

Responsabilidades

• Provide support via live chat and email.
• Troubleshoot client issues and provide solutions.
• Document actions and categorize cases.
• Stay updated on client policies.
• Resolve technical issues.
• Analyze data for meaningful insights.

Conhecimentos

Fluent in Italian or French

Fluent in English (B2)

Strong problem-solving skills

Descrição da oferta de emprego

A multilingual support company in Lisbon is seeking a Customer Support Agent fluent in Italian or French to provide assistance via live chat and email. The role includes troubleshooting technical issues, documenting actions taken, and analyzing data for insights. Candidates should have strong communication skills and be ready for rotative shifts from Monday to Saturday. Benefits include language premium, bonuses, and relocation support.