B2B Travel Agent (Italian)

TOPTALENT; Lisboa; Híbrido; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading travel service company based in Portugal is looking for a B2B Travel Agent. The ideal candidate will be fluent in Italian and English, with experience in customer service and GDS systems. This role offers a full-time position with excellent remuneration and benefits, flexible working hours, and a collaborative team atmosphere.

Serviços

Excellent remuneration package

Dynamic and friendly atmosphere

Generous medical plans

Qualificações

• Native/fluent in Italian, both oral and written.
• Previous experience in customer service roles, ideally in travel.
• Experience with GDS systems (Sabre, Amadeus, Galileo).

Responsabilidades

• Assist travelers with personalized support.
• Solve travel or tech-related issues.
• Stay informed about the travel industry.

Conhecimentos

Fluent in Italian

Fluent in English (C1)

Experience in customer service

Experience with GDS systems

Strong communication skills

Ability to work non-traditional shifts

Ferramentas

Gmail

Zendesk

Slack

Salesforce

Descrição da oferta de emprego

About the job B2B Travel Agent (Italian)

Location: remote, Portugal or hybrid, Lisbon (candidate's discretion)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Assist travelers with best-in-class personalized support
• Solve issues with any travel or tech related help they may require, ranging from standard platform queries to last-minute emergency travel situations
• Stay up to date with travel industry and platform knowledge to deliver unparalleled service and support further company's success
  
• Build meaningful relationships across global teams
• Provide feedback to product and engineering team necessary for product improvement
• Meet and exceed KPIs.

REQUIREMENTS:

• Native/fluent in Italian, both oral and written. Fluent in English (C1 or higher)
• Previous working experience in a customer service roles, ideally covering travel and hotel segments
• Previous experience working with GDS systems (Sabre, Amadeus, Galileo, Worldspan) is mandatory
• Metrics driven as an indicator and motivator of success
• A skilled communicator who enjoys creating personalized verbal and written communication
• A team player who thrives in collaborating, giving and receiving feedback and lifting others up
• Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform
• Flexibility to work non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization
• Working schedule: Monday to Sunday, 07 AM - 10 PM, rotating schedules.
  

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Generous medical plans, dental, and vision benefits with premiums