B2B Travel Agent (GDS) with French, German or Italian

Salve.Inno Consulting; Portugal; Híbrido; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A B2B travel service provider is hiring a B2B Travel Agent to deliver exceptional support and resolve travel issues. Candidates must be fluent in French, German, or Italian, with advanced English skills. The role offers competitive compensation, flexibility in work hours, and numerous benefits including medical coverage and parental leave. Join a dynamic team committed to diversity and inclusion.

Serviços

Comprehensive medical, dental, and vision plans

Paid parental and bereavement leave

Subsidized commuting benefits

Support for mental health and well-being

Connectivity allowances

Qualificações

• Prior experience in customer service roles, preferably in travel or hotel sectors.
• Mandatory experience with GDS such as Sabre, Amadeus, or Galileo.
• Willingness to work flexible hours including early mornings and weekends.

Responsabilidades

• Provide personalized assistance to travelers.
• Resolve travel and technical issues promptly.
• Achieve and exceed key performance indicators.

Conhecimentos

Native or fluent proficiency in French, German, or Italian

Advanced English skills (C1)

Excellent communication skills

Results-oriented mindset

Proficient with digital tools (Gmail, Zendesk, Salesforce)

Ferramentas

Global Distribution Systems (GDS)

Zendesk

Salesforce

Descrição da oferta de emprego

Location:Remote from Portugal or hybrid in Lisbon (candidate's discretion)
Industry: B2B Travel / Corporate Travel Services
Employment Type: Full-Time
Language Requirements: French, German, or Italian (native/fluent) + English (B2 or above)

DUTIES AND RESPONSIBILITIES:

• Provide travelers with exceptional, personalized assistance and support.
• Resolve a wide range of travel and technical issues, from routine platform inquiries to urgent last-minute travel emergencies.
• Keep current with industry trends and platform updates to ensure outstanding service and contribute to the company’s growth.
• Foster strong relationships with teams across the globe.
• Offer valuable feedback to the product and engineering teams to help enhance the platform.
• Consistently achieve and surpass key performance indicators (KPIs).

REQUIREMENTS:

• Native or fluent proficiency in French, German orItalian, both spoken and written, along with advanced English skills (C1 level or above).
• Prior experience in customer service roles, preferably within the travel and hotel sectors.
• Mandatory experience working with Global Distribution Systems (GDS) such as Sabre, Amadeus, Galileo, or Worldspan.
• Results-oriented mindset, using metrics as a measure and motivation for success.
• Excellent communication skills, adept at crafting personalized verbal and written messages.
• Collaborative team player who values feedback and supports colleagues.
• Proficient with digital tools including Gmail, Zendesk, Slack, Salesforce, and proprietary travel customer service platforms.
• Willingness to work flexible hours, including early mornings, late evenings, and weekends, as part of a rotating schedule.
• Work hours: Monday to Sunday, 7 AM to 10 PM, with rotating shifts.

BENEFITS:

• Competitive compensation package reflecting experience, skills, and performance.
• Opportunity to join a dynamic, creative team in a positive and welcoming environment.
• Access to resources and guidance to help you reach your full potential.
• Comprehensive medical, dental, and vision plans with premium coverage.
• Paid parental and bereavement leave.
• Subsidized commuting benefits.
• Support for mental health and well-being.
• Connectivity allowances.
• And many additional perks!

How to Apply for the B2B Travel Agent Role (French, German or Italian Speaking)

To apply, please submit your CV in English and a concise cover letter highlighting your experience in corporate travel or customer support, your language proficiencies, and your motivation for joining our B2B travel team. Shortlisted candidates will complete competency-based assessments and participate in structured interviews. Applications are reviewed on a rolling basis.

Diversity, Equity, and Inclusion Commitment

We actively welcome candidates from all backgrounds, identities, and experiences. Our team is committed to equal opportunity, providing an accessible, inclusive recruitment process, and maintaining a supportive environment where everyone can thrive, regardless of gender, ethnicity, disability, sexual orientation, or personal journey.