B2B Customer Support Spanish Speaker (Based in Lisbon)

Cross Border Talents; Lisboa; Presencial; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

A leading international support company is seeking a Spanish-speaking B2B Customer Support Specialist to join their team in Lisbon. The role involves providing professional support to business clients, resolving inquiries, managing accounts, and ensuring high satisfaction. Candidates must be fluent in Spanish and English with prior experience in customer support. Competitive salary, relocation support, and opportunities for career growth are offered.

Serviços

Competitive salary package

Performance bonuses

Full relocation support

Paid training

Opportunities for career growth

Qualificações

• Previous experience in customer support or account management, ideally in a B2B environment.
• Ability to work effectively in a fast-paced, international environment.
• EU citizenship or valid work permit for Portugal.

Responsabilidades

• Provide professional support to business customers via email, chat, and phone in Spanish and English.
• Handle inquiries, technical issues, and account management for B2B clients.
• Ensure accurate and timely resolution of client requests while maintaining high customer satisfaction.

Conhecimentos

Fluent in Spanish (C1/C2 level)

Fluent in English (B2 or higher)

Communication skills

Problem-solving skills

Descrição da oferta de emprego

Job Type:

Full-time, On-site / Hybrid (depending on client policy)

About the Role:

We are looking for a Spanish-speaking B2B Customer Support Specialist to join our clients dynamic international team in Lisbon. In this role, you will be supporting business clients (not individual consumers) by providing excellent service, resolving issues efficiently, and maintaining strong client relationships.

Key Responsibilities:

• Provide professional support to business customers via email, chat, and phone in Spanish and English.

• Handle inquiries, technical issues, and account management for B2B clients.

• Ensure accurate and timely resolution of client requests while maintaining high customer satisfaction.

• Collaborate with internal departments to improve processes and service quality.

• Keep detailed and accurate records of all interactions in the system.

Requirements:

• Fluent in Spanish (C1/C2 level) and English (B2 or higher).

• Previous experience in customer support or account management, ideally in a B2B environment.

• Excellent communication and problem-solving skills.

• Ability to work effectively in a fast-paced, international environment.

• EU citizenship or valid work permit for Portugal.

What We Offer:

• Competitive salary package and performance bonuses.

• Full relocation support (if applicable).

• Paid training and ongoing development.

• Opportunities for career growth within an international organization.

• Vibrant multicultural work environment in the heart of Lisbon.