Area Operations Manager (Portugal)

Indie Campers; Lisboa; Presencial; EUR 50 000 - 70 000; Tempo integral

Resumo da oferta

A leading campervan rental company based in Lisbon is seeking a Branch & Regional Operations Manager to lead operations across multiple depots. The successful candidate will oversee customer service, fleet availability, and operational excellence, while coaching Depot Leaders and managing financials. Ideal applicants have 7–10 years of operational experience, strong leadership skills, and a hands-on approach. Competitive compensation offered with opportunities for growth.

Qualificações

• 7–10 years of experience in operational roles in relevant sectors.
• 3–5 years in team leadership across multiple locations.
• Proven management of depot financials and budgeting.

Responsabilidades

• Lead operations across multiple depots ensuring efficiency and compliance.
• Coach Depot Leaders and monitor KPIs.
• Manage P&L and collaborate with central teams.

Conhecimentos

Operational leadership

Customer service excellence

KPI monitoring

Budgeting and P&L management

Strong communication skills

Solution-oriented mindset

Team management

Descrição da oferta de emprego

ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

THE ROLE

As a Branch & Regional Operations Manager (BROM) at Indie Campers, you will lead operations across a cluster of depots, ensuring excellence in customer service, fleet availability, and operational efficiency. You will coach and support Depot Leaders to consistently implement standard operating procedures and hit key performance targets. This is a leadership position with high impact and visibility, reporting directly to the Regional Director.

WHAT WILL YOU WORK ON?

As a Branch & Regional Operations Manager, you'll oversee a cluster of depots, ensuring they run efficiently, consistently, and in line with Indie Campers' standards. You'll be the key link between local teams and central functions, driving performance, customer satisfaction, and operational excellence. Your responsibilities will include:

• Leading and coaching Depot Leaders across multiple locations
• Ensuring compliance with SOPs and high standards of customer service
• Monitoring KPIs and implementing strategies to improve performance
• Managing P&L, budgeting, and depot cost control
• Collaborating with Central Ops, Finance, and HR teams
• Traveling frequently (up to 75%) to provide hands‑on support and oversight

WHO ARE WE LOOKING FOR?

• 7–10 years of experience in hands‑on operational roles (rent‑a‑car, logistics, retail, hospitality)
• 3–5 years in team leadership roles managing multiple locations or high‑volume depots
• Proven ability to manage depot financials, including budgeting, cost control, and supplier relationships
• Strong communication skills and fluency in English (and local language if applicable)
• A valid driver's license and willingness to drive campervans
• A hands‑on, solution‑oriented mindset and the ability to manage teams in dynamic environments
• Availability to work on weekends and holidays as needed
• Interest in our product and willingness to learn the technical details of campervans

Bonus if you have experience with:

• Fleet management and vehicle maintenance
• Process improvement and digital tracking tools
• Training, workforce planning, and team development