Application Support

Welvaart; Lisboa; Presencial; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

A technology consulting firm in Lisbon is seeking a professional for an application support role. You will focus on the analysis and maintenance of API integrations, providing technical support through ticket management and customer communication. Ideal candidates have experience in technical support and knowledge of APIs and data formats. The role offers a collaborative environment and opportunities for growth.

Serviços

Equitable salary structure

Diverse project scopes

Tech startup environment

Qualificações

• Experience in technical or application support (level 2).
• Solid understanding of APIs and data formats (XML, JSON).
• Familiarity with Postman for testing API calls.

Responsabilidades

• Manage tickets and communicate with customers via email.
• Request information and conduct tests using Postman.
• Analyze errors and troubleshoot technical issues.

Conhecimentos

Technical support experience

APIs and data formats

Postman usage

Log analysis

Salesforce experience

Written communication skills

Descrição da oferta de emprego

On a daily basis, we assume commitments and present solutions to our stakeholders in order to create a structure of human values, based on professionalism, honesty and rigor.

With a management based on Human Centered Design, we take care of our professionals with consistent career plans, but flexible with their needs and expectations of evolution. Our management team guarantees an empathetic and present leadership that will provide superior technological engagement and delivery to our clients' projects and products.

Project

We are looking for a professional to join the application support team, with a special focus on the analysis, maintenance, and evolution of API integrations between internal and external systems. This role is ideal for those who enjoy solving technical problems, collaborating with development teams, and ensuring the reliability of applications in a production environment.

Role

• Ticket management and customer communication via email, ensuring effective technical support.
• Making requests for information and tests through Postman, using XML and JSON formats.
• Error analysis and technical troubleshooting in system integrations.
• Recording and tracking tickets on the Salesforce platform.
• Collaboration with internal teams to resolve incidents and continuously improve processes.

We are looking for

• Previous experience in technical or application support (level 2).
• Solid knowledge of APIs and data formats (XML, JSON).
• Familiarity with Postman for testing and validating API calls.
• Ability to analyze logs and error messages.
• Experience with ticketing platforms, preferably Salesforce.
• Good written communication skills and customer focus.

What you can discover with us?

• Be part of a tech start-up
• Different scopes of project in different sectors
• Structure of fairness and equity salary (Consultant Profile)