Application Production Support

Phiture; Lisboa; Presencial; EUR 30 000 - 50 000; Tempo integral

Resumo da oferta

A leading technology consultancy is seeking Tech Talent for an Application Production Support role based in Lisbon. Candidates will oversee the Close of Business process, manage user queries, and ensure system compliance with operational standards. Required qualifications include banking support experience, proficiency in SQL, and fluency in English. This is a fully on-site position offering competitive compensation and career growth opportunities.

Serviços

Performance bonuses

Health insurance

Free psychology consultations

Qualificações

• Experience with banking systems and processes is essential.
• Knowledge of APIs and middleware interfaces is a plus.
• Ability to work effectively in a fast-paced environment.

Responsabilidades

• Manage the Close of Business process and resolve any arising issues.
• Monitor and support user queries and technical issues.
• Perform root cause analysis for application issues.

Conhecimentos

Professional experience in similar roles

Experience with Banking L1/L2 support

Proficiency in SQL

Strong knowledge of RTB operations

Fluency in English

Ferramentas

Unix/Shell scripting

Log analysis

Descrição da oferta de emprego

At Axians, we value talent, not labels. We believe in a culture of inclusion, where everyone has a place and all applications are considered based on merit, without discrimination. This is your opportunity to join an international group with a project that needs you to help meet the challenges of digital transformation.

THE ROLE

We are looking for a #TechTalent to work as an Application Production Support – 100% on-site for a national project.

YOUR DAY TO DAY

• Oversee and manage the Close of Business (COB) process in the Transact production environment, addressing any issues or errors that arise, and ensuring the system operates in accordance with the Service Level Agreement (SLA).
• L1 – Monitor, respond to, and resolve user queries and minor technical issues. Perform first‑line diagnostics, maintain the knowledge base, and document common issues and their resolutions. Ensure adherence to SLA requirements.
• L2 – Analyze, troubleshoot, and resolve application issues. Collaborate with L3 and interface teams, perform root cause analysis, and manage patches and upgrades. Support batch processing, reconciliations, and end‑of‑day operations. Work closely with infrastructure, database, and security teams to maintain system integrity and ensure compliance with BNP IT governance and audit standards.
• Facilitate the resolution of logged tickets by conducting a thorough analysis of each case and keeping stakeholders informed through appropriate communication channels at every stage of the resolution process, ultimately delivering a satisfactory solution.
• Respond to inquiries and clarification requests from Operations and Users.

What We're Looking For

• Professional experience in similar roles.
• Experience with Banking L1/L2 support.
• Proficiency in banking streams – Retail Banking, Treasury Operations, Wealth Securities & Corporate Actions Processing, Payments (TPH), Financial Accounting.
• Strong knowledge of RTB (Run the Bank) operations, production support, and incident management.
• Proficiency in SQL, Unix/Shell scripting, and log analysis.
• Familiarity with banking interfaces, APIs, and middleware.
• Exposure to cloud environment support.
• Availability to work 100% on‑site.
• Fluency in English (written & spoken).

What You Can Expect From Us

Stable professional career

Working with Axians projects becomes an asset to those of us who want to offer stability through a secure career.

Prospects for career advancement

You can access training and new certifications that will further elevate your skills. The 360° evaluation from managers and peers will also allow you to evolve.

Work Life Balance

By collaborating with Axians, you will be able to reconcile work and family requirements without neglecting either area.

Attractive, Evolving Compensation

When working with Axians, you will have access to performance bonuses in addition to an attractive salary pack (base salary + benefits). You are also entitled to health insurance and free psychology consultations.

Do you identify with this position?

If you think this position is the right fit for you and you have the #TechTalent we are looking for, send us your resume, preferably in English and in Europass format, to [e-mail] with the subject “APS/HC/DB”.

Learn more about Axians