Animal Health B2B Customer Account Executive

Uniting Holding; Porto; Híbrido; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

A leading pharmaceutical company is seeking an Animal Health B2B – Account Executive based in Porto. The ideal candidate will manage key client accounts, ensuring exceptional customer satisfaction and collaboration across multiple departments. The role requires a bachelor's degree in a relevant field and 5+ years of experience in customer service, preferably in the Animal Health sector. This position offers a hybrid working model and encourages diverse applicants.

Qualificações

• 5+ years of professional experience in a Customer Service Role, preferably in Animal Health.
• Strong proficiency in Microsoft Office Suite is required.
• Prior experience in a GMP-regulated environment is beneficial.

Responsabilidades

• Manage and grow key pharmaceutical client accounts.
• Conduct regular business reviews and performance analysis.
• Collaborate with the Business Development team on pricing updates.

Conhecimentos

Interpersonal skills

Analytical mindset

Microsoft Office Suite

English communication

Detail-oriented

Formação académica

Bachelor’s degree in pharmacy or related discipline

Ferramentas

Microsoft Excel

Salesforce

Descrição da oferta de emprego

Serving customers worldwide, Chanelle Pharma is a partner of choice in the development, licensing and manufacturing of pharmaceutical products to the world’s leading generic and consumer health companies. This is an exciting opportunity to join a dynamic and collaborative team within the Animal Health B2B Customer Accounts function at Chanelle Pharma. You will have the opportunity to work cross-functionally with departments such as Business Development, Supply Chain, Regulatory, Finance, and Quality to meet and exceed customer expectations.

This role reports directly to the Commercial Operations Manager.

Location: This role can be based in our Loughrea or Porto officesand is eligible for our hybrid working policy (3 days onsite, 2 days remote) after passing 6 months probation period.

As our Animal Health B2B – Account Executive, you will be responsible for managing and growing key pharmaceutical client accounts by:

• Fostering and sustaining strong, long-term partnerships with assigned pharmaceutical clients, ensuring exceptional customer satisfaction and trust.
• Generating reports and interpreting large datasets to uncover trends, deliver actionable insights, and recommend strategies to enhance customer performance.
• Conducting regular business reviews, including forecasting, performance analysis, and tracking key metrics.
• Collaborating with the Business Development team to apply pricing updates and revisions effectively.
• Designing and implementing sales and improvement strategies aligned with overall business objectives, in partnership with the Business Development team.
• Assisting in negotiating and finalizing straightforward contract amendments, with support from the Business Development team.
• Overseeing efficient and timely order processing.
• Proactively addressing and resolving supply-related challenges.
• Identifying opportunities for process optimization to improve customer service, streamline order workflows, and reduce inefficiencies.
• Engaging in regular client meetings to assess performance, gather feedback, and shape strategic account plans.

The above is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

Education & Experience:

• A bachelor’s degree in pharmacy, Pharmaceutical Sciences, Business Management, Sales Management, International Business, or a closely related discipline.
• Strong proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
• 5 years+ professional experience in a Customer Service Role, preferably Animal Health Industry and or within a B2B setting.
• Prior experience in a GMP-regulated environment is beneficial.
• Working knowledge of Salesforce is advantageous.

Skills & Competencies:

• Exceptional interpersonal skills with the ability to build and maintain strong professional relationships.
• Strong analytical mindset with the ability to interpret data and produce insightful reports.
• Proficient in Microsoft Excel and PowerPoint for data analysis and presentation.
• Excellent written and verbal communication skills in English.
• Capable of working collaboratively across departments while effectively managing multiple tasks and priorities.
• Highly detail-oriented with a proactive and solution-focused approach to challenges.

Applicants from diverse backgrounds, including those returning after a career break or with transferable skills from non-traditional career paths, are encouraged to apply. We value varied experiences and are committed to fostering an inclusive environment that supports individuals with disabilities.