Airline Customer Service Representative (German Speaker)

BluSelection; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading customer service provider in Lisbon is searching for an Airline Customer Service Representative fluent in German. You will handle customer queries and ensure satisfaction while working in a dynamic team. Ideal candidates are energetic, innovative, and possess intercultural communication skills. The job offers a competitive salary of 1100€ gross/month plus bonuses and relocation support for international applicants.

Serviços

Performance bonus of up to 100€ per month

Meal vouchers of 7.23€ per workday

Private health insurance and dental plan

Relocation package for international candidates

Qualificações

• Native level of German and a good level of English required.
• Previous experience in GDS tools is an advantage.
• Valid work permit for Portugal is mandatory.

Responsabilidades

• Answer incoming queries from customers via email and chat.
• Identify issues and provide solutions.
• Ensure a high level of customer satisfaction.
• Record data in the CRM system.
• Provide ad-hoc support.
• Participate in the success of the team.

Conhecimentos

German (native level)

English (good level)

Experience with GDS tools

Attentive listener

Energetic and proactive

Intercultural communication

Descrição da oferta de emprego

Airline Customer Service Representative (German Speaker)

Are you passionate about the Travel & Tourism industry? Do you have a native level of German? Do you thrive on challenges and are excited by change? Are you interested in gaining a privileged view and know-how about one of the most distinguished airline companies in the world?

Don't miss out on this chance to boost your international career in the aviation world!

"Your responsibilities and impact as anAirline Customer Service Representative will be:"

Responsibilities

• Answering incoming queries from customers via email and chat
• Identifying issues and providing solutions
• Ensuring a high level of customer satisfaction
• Recording data in the CRM system
• Providing ad-hoc support
• Being a team player and participating in the success of the team and project

Supporting clients’ activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands by;

Skills, qualifications and interests

• A native level of German and a good level of English
• Having previous experience in GDS tools (ideally)
• Enthusiasm about travelling and tourism industry
• Knowledge of the value and impact that a good customer experience can create
• Being an attentive listener, comfortable and skillful at communicating with people
• Being energetic, innovative and working proactively at a fast pace
• Excitement about intercultural communication and the expatriate lifestyle
• Living in or willing to relocate to Lisbon for an international career and life experience
• Having a valid work permit for Portugal (required).

What’s in it for you?

• Type of Contract: A fixed-term contract for 6 months
• Working Hours: Monday to Friday, rotating shifts 7:30 am to 5:30 pm (8h/day)
• Training: Fully paid training, professional development and career evolution
• Salary Conditions: A package in line with the market: 1100€ gross / month x 14 months + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
• Relocation Package for International Candidates: If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 12 months of accommodation in a shared flat provided by the company (rental fee to pay)

About the company

2 French entrepreneurs created a startup in 2000 and today they are leading a global brand. Their growth and solution-oriented services are acknowledged by the most progressive brands and leading companies they are now working with. They became one of the biggest international customer experience solution providers with more than 75,000 multilingual employees in over 50 countries around the world and they are looking for new members to join them in their journey in their Lisbon hub.

Living in Lisbon

• A colorful city view and a rich cultural history
• Pros of living in a European capital on a budget
• Delicious Portuguese cuisine and famous café culture
• Friendly people, good vibes and a happy-go-lucky urban life
• Warm climate all year and a sunny beach life next to the Atlantic
• A large English-speaking local community and international environment

Is this project not the best fit for you? Feel free to check our other opportunities for German speakers in Portugal or send us your CV to be considered for other projects or future opportunities.