AI Deployment Strategist, Solutions Engineer - EMEA

Talkdesk; Lisboa; Presencial; EUR 90 000 - 130 000; Tempo integral

Resumo da oferta

Talkdesk is seeking a founding AI Deployment Strategist to act as a trusted consultant and AI thought leader for our most strategic customers, guiding them from discovery to deployment and value realization.

You will own the AI lifecycle, design and deploy agents, run executive workshops, and partner with product and engineering to shape the future of our AI platform while building scalable playbooks that drive measurable business impact.

Qualificações

• 3+ years in customer-facing, technical roles such as Solutions Engineering or Technical Consulting.
• Consultative AI expertise with ability to educate customers on market trends and impact.
• Proven ownership of complex, ambiguous projects in fast-paced environments.
• Fluent in Portuguese; Spanish or French a plus.

Responsabilidades

• Own the AI lifecycle from discovery to deployment and value realization.
• Act as the primary technical advisor and consultant for customers; lead workshops.
• Design, build, and iterate on AI agents with hands-on deployment.
• Develop deployment playbooks, best practices, and processes for scaling the program.
• Drive business impact by identifying high‑impact use cases that tie to business value.

Conhecimentos

Customer-facing tech

AI strategy

Workshop facilitation

AI deployment

Ferramentas

AI agents

LLMs

SaaS platforms

Descrição da oferta de emprego

We are building the future of customer experience, and our AI Pilots team is at the forefront of this 0-to-1 motion. This isn’t a role for someone who wants a playbook; this is for the builder who wants to write it. We are looking for a high-agency individual to join our team as a founding AI Deployment Strategist. Your mission will be to act as a trusted consultant and AI thought leader for our most strategic customers, understand their business from first principles, and deploy cutting-edge AI agents that deliver undeniable value.

You will operate at the intersection of strategy, sales, consulting, and hands‑on engineering. This role requires the ability to lead executive-level workshops, design transformative AI solutions, and then roll up your sleeves to bring them to life. If you thrive in ambiguity, take extreme ownership, and are passionate about building what’s next, this is the team for you.

What You'll Do:

• Own the AI Lifecycle: Lead end-to-end customer engagements, from initial discovery and strategic scoping to hands‑on deployment, value realization, and executive readout.
• Be a Strategic Consultant & Thought Leader: Act as the primary technical advisor and consultant for our customers. Lead workshops, cut through the industry hype to guide their AI strategy, and build trust‑based relationships with senior stakeholders by connecting technical capabilities to tangible business outcomes.
• Design & Build AI Agents: Dive deep into customer workflows to design, build, and iterate on AI agents. While you will partner closely with our Forward Deployed Engineering team on complex integrations, you are expected to have the hands‑on ability to configure and deploy agents yourself.
• Develop the Playbook: You are building our deployment motion from the ground up. You will be responsible for creating and refining the playbooks, best practices, and processes that will scale our AI program.
• Drive Business Impact: Identify and prioritize high‑impact use cases that generate clear, decision‑ready signals tied to business value. Your success is measured by the outcomes you deliver for our customers and the growth you drive for Talkdesk.
• Shape the Product: Act as the voice of the customer, providing a tight feedback loop to our Product and Engineering teams to help shape the future of our AI platform.

What We're Looking For:

• 3+ years of experience in a customer-facing, technical role such as Solutions Engineering, Technical Consulting, Customer Success, or Product Management.
• Consultative AI Expertise: A consultative approach and the ability to act as an AI thought leader—educating customers on market trends, best practices, and the transformative potential of agentic AI.
• A proven track record of taking ownership over complex, ambiguous projects and delivering measurable results in a fast-paced environment.
• Strong technical aptitude with hands‑on experience deploying AI, automation, or enterprise SaaS solutions. Direct experience with AI agents, LLMs, and related frameworks is a must.
• Fluent in Portuguese, ideally would also speak Spanish or French.
• Exceptional communication and presentation skills, with the ability to command a room, articulate complex technical concepts to both technical and executive audiences, and drive alignment.
• A seller mindset with commercial instincts; you are comfortable engaging in deal conversations and are motivated by driving customer value and expansion.
• High-agency and a first principles approach to problem-solving. You can see what needs to be done and have the bias for action to do it without being asked.

Bonus Points:

• Experience in a high-growth startup environment.
• Background in product management, conversation design, or a forward-deployed engineering role.
• Familiarity with contact center operations or CRM platforms.

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.).

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.