AI Cloud Engineer

Wilco; Lisboa; Hybrid; EUR 70,000 - 120,000; Full time

Job summary

Wilco in Lisbon is building a shared, multi-tenant platform for healthcare groups across Spain and Portugal. You’ll own the foundation that lets engineers ship quickly, test realistically, and operate safely, treating infrastructure as a product with clear paths, self-service environments, strong defaults, and fast feedback.

You’ll design and evolve GCP architecture for 10–100x growth, own GKE, Terraform, Helm, and deployment workflows.

Qualifications

• Production experience with GCP and managed Kubernetes.
• Experience with IaC and CI/CD (Terraform, GitHub Actions).
• Strong design skills for distributed systems.
• Ability to write automation in Python, Go, or TypeScript.
• Good English communication.

Responsibilities

• Design and evolve Wilco’s GCP architecture for 10–100x growth in traffic, customers and services.
• Own and improve GKE, Kubernetes, Terraform, Helm, networking, identity, secrets and deployment workflows.
• Build reliable CI/CD paths with safe rollouts, automated checks, fast rollback and useful deployment visibility.
• Create self-service, isolated and short-lived environments for development, previews, integration tests and AI-agent work.
• Make realistic end-to-end testing possible for external systems such as voice calls, WhatsApp, webhooks, calendars and CRMs.
• Build test infrastructure for provider failures, timeouts, retries, idempotency, rate limits, asynchronous events and partial success.
• Establish observability, service-level indicators, alerts and incident practices that help engineers find causes.
• Improve security, tenant isolation, disaster recovery, cost controls and operational readiness as Wilco grows.
• Partner with product and application engineers to create reusable platform primitives and remove repeated infrastructure work.
• Use AI tools for infrastructure exploration, automation, code review, test generation, documentation and incident analysis, with strong human verification.
• Make explicit tradeoffs among speed, reliability, security, cost and maintainability based on product impact.

Skills

GCP experience

Kubernetes / GKE

Infrastructure as Code

CI/CD pipelines

Python/Go/TypeScript

Observability & incident response

DevOps mindset

Communication with eng teams

English proficiency

Tools

Terraform

GitHub Actions

Helm

Git

Job description

Own the foundation that lets Wilco’s engineers ship quickly, test realistically and operate safely as we scale. Treat infrastructure as a product for other engineers: clear paths, self-service environments, strong defaults, useful abstractions and fast feedback.

Tasks

About the role

Wilco connects critical communications and patient management systems. Our AI voice, WhatsApp, SMS and email agents help retail healthcare clinics convert leads into appointments, reactivate patients, confirm bookings and get unclosed quotes signed.

We are moving from early production systems to a shared multi-tenant platform for healthcare groups across Spain and Portugal. Our infrastructure must support the next 10–100x of customers and workloads without slowing down the engineers building the product.

This is not a ticket-driven cloud administration role. You will work closely enough with the product to know when reliability matters, where a simpler system is sufficient and which technical debt is worth paying now.

Wilco currently uses GCP, GKE, Kubernetes, Terraform, Helm, GitHub Actions and multiple Python services. You will help turn that foundation into a coherent platform.

Own the foundation that lets Wilco’s engineers ship quickly, test realistically and operate safely as we scale. Treat infrastructure as a product for other engineers: clear paths, self-service environments, strong defaults, useful abstractions and fast feedback.

What you’ll do

• Design and evolve Wilco’s GCP architecture for 10–100x growth in traffic, customers and services.
• Own and improve GKE, Kubernetes, Terraform, Helm, networking, identity, secrets and deployment workflows.
• Build reliable CI/CD paths with safe rollouts, automated checks, fast rollback and useful deployment visibility.
• Create self-service, isolated and short-lived environments for development, previews, integration tests and AI-agent work.
• Make realistic end-to-end testing possible for difficult external systems such as voice calls, WhatsApp, webhooks, calendars and CRMs.
• Build test infrastructure for provider failures, timeouts, retries, idempotency, rate limits, asynchronous events and partial success.
• Establish observability, service-level indicators, alerts and incident practices that help engineers find causes rather than only symptoms.
• Improve security, tenant isolation, disaster recovery, cost controls and operational readiness as Wilco grows.
• Partner with product and application engineers to create reusable platform primitives and remove repeated infrastructure work.
• Use AI tools for infrastructure exploration, automation, code review, test generation, documentation and incident analysis, with strong human verification.
• Make explicit tradeoffs among speed, reliability, security, cost and maintainability based on product impact.

Requirements

What you’ll bring

• Production experience with GCP. Experience operating GKE or another managed Kubernetes platform is strongly preferred.
• Strong system-design fundamentals across distributed systems, networking, identity, data, failure modes and scalability.
• Hands-on Infrastructure as Code and CI/CD experience, ideally Terraform and GitHub Actions.
• The ability to write production-quality automation or platform tooling in Python, Go or TypeScript.
• Experience with containers, observability and incident investigation.
• A developer-product mindset. You care about how quickly and safely another engineer can get from a change to verified production behaviour.
• Pragmatic technical judgment. You can explain tradeoffs in product and business terms and avoid both premature complexity and reckless shortcuts.
• A constructive AI-first working style. You actively use coding agents and automation, then verify their output with tests, review and operational evidence.
• Clear communication and comfort working closely with product engineers.
• Professional English.

Strong advantages

• Experience building ephemeral preview or test environments with automatic provisioning and cleanup.
• Experience testing real-time voice, telephony, messaging, webhook-heavy or asynchronous systems.
• Experience with multi-tenant SaaS, healthcare data, security or compliance-sensitive environments.
• Experience designing internal developer platforms, standard workflows or self-service infrastructure.
• Spanish or Portuguese.

Benefits

• Full-time Portuguese employment contract.
• Flexible compensation with meal allowance.
• Office in Lisbon with hybrid flexibility.
• Ownership of the platform at an inflection point in Wilco’s growth.

Your first 90 days

In your first 90 days, you will have mapped the current platform and its failure modes, improved one critical deployment or reliability path, and delivered one developer-facing capability that reduces manual work.

Your first year

Within 12 months, engineers will be able to create isolated environments and run meaningful integration tests without bespoke cloud work. Wilco will have measurable reliability, safer releases and an infrastructure plan that can support the next order of magnitude of growth.

How we work

Wilco is office-first in Lisbon because platform decisions are product decisions and the feedback loop with engineers needs to be short. There is flexibility to work from home on some days. We expect infrastructure engineers to understand what the product is trying to achieve, not only whether the cluster is healthy. Reliability, velocity and simplicity are all product outcomes.