Account Manager

Pleez; Lisboa; Presencial; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

A growing technology firm in Portugal is seeking a Client Manager to oversee client relationships and drive growth. This role involves managing accounts both in Portugal and the UK, ensuring high client satisfaction, and optimizing onboarding processes. Candidates should be results-oriented, proactive, and possess strong communication skills. Experience in food tech is a plus. Join a dynamic team and shape the future of restaurant delivery services.

Qualificações

• Focused on results.
• Ability to create long-lasting relationships.
• Prior experience in food tech and start-ups is a plus.

Responsabilidades

• Manage accounts in Portugal and the UK.
• Develop and maintain strong client relationships.
• Track operational performance and client feedback.
• Optimize onboarding processes for restaurants.
• Monitor industry trends to provide solutions.

Conhecimentos

Customer-centric attitude

Proactive and resilient

Critical mindset

Fluent English understanding

Team player

Descrição da oferta de emprego

How cool do you think it is to create a new industry? At Pleez we are helping restaurants optimise their food delivery revenues. We created the first powerBI for restaurants, that matches performance data (sales, orders, margin, etc) with market intelligence (competition, live promotions, market evolution) to give strategic insights.

1. Lead the market. Never follow.

2. Direct and constructive feedback is mandatory. Else is bullshit.

4. We dont see problems. We get excited with hard challenges.

5. We respect cash. We are lean.

6. Aim greatness not perfection.

7. We focus on the long term impact.

8. Data is at the core of our decisions.

9. Clients are our north star.

10. We work targets, not hours.

The role

• Be the face of Pleez after client acquisition;
• Develop and maintain strong relationships with clients;
• Responsible for decrease churn rate;
• Track and report on operational performance, and also clients feedback about potencial product improvements;
• Optimize and implement onboarding processes for restaurants;
• Continuously monitor industry trends and best practices to provide innovative solutions for clients

In this role, you'll not only be responsible for managing accounts in Portugal but you will also manage clients in our exciting new market in the UK. You'll have the opportunity to work with a dynamic team and help drive growth for our clients by providing strategic insights and recommendations. Come join our team and take your career to the next level with Pleez!

Ideal profile

• Focused on results;
• Proactive and resilient: with Duracell batteries;
• A customer-centric attitude and the ability to create long lasting relationships with our partners;
• Fluent english understanding, both spoken and written;
• Team player;
• Critical mindset to give inputs to the product development market fit;
• Previous experience in food tech and start-ups is a plus.