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Executive Director Business Development-Corporate Customer Services
Hamad Medical Corporation
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On-site
PLN 150,000 - 200,000
2 days ago
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Executive Director Business Development-Corporate Customer Services
Hamad Medical Corporation
Województwo mazowieckie
On-site
PLN 150,000 - 200,000
Full time
2 days ago
Be an early applicant
Job summary
A leading healthcare organization in Poland is seeking an Executive Director for Business Development-Corporate Customer Services. The role requires a strategic leader with extensive experience in healthcare customer service, capable of setting enterprise-level strategies and managing large operations. Candidates should have a minimum of 12–15 years of progressively responsible leadership experience, including at least 5 years in a senior role. Proficiency in customer experience management and operational excellence is essential.
Qualifications
- Minimum 12–15 years of progressive leadership experience in customer service, preferably within healthcare.
- At least 5 years in a senior leadership role (Director or above) with multi-site service delivery responsibility.
Responsibilities
- Set and drive customer service strategy at an enterprise level.
- Manage large-scale customer service operations across multiple locations.
- Lead transformation initiatives to enhance customer engagement.
Skills
Strategic Leadership
Customer Experience Management
Operational Excellence
Change Management
Data-Driven Decision-Making
Technology Enablement
Policy & Compliance Oversight
Education
Executive-level education
Job description
Executive Director Business Development-Corporate Customer Services
- Strategic Leadership: Proven ability to set and drive customer service strategy at an enterprise level, aligning with organizational goals.
- Customer Experience Management: Deep understanding of patient-centered care and service excellence frameworks such as Planetree, Beryl Institute, Press Ganey, or similar.
- Operational Excellence: Demonstrated experience in managing large-scale customer service operations, including call centers and in-person services, across multiple locations.
- Change Management: Skilled in leading transformation initiatives, process re-engineering, and digital adoption to enhance customer engagement.
- Data-Driven Decision-Making: Proficient in using analytics, KPIs, and customer feedback to drive service improvements.
- Technology Enablement: Experience in implementing CRM systems, omnichannel communication platforms, or AI-powered service tools.
- Policy & Compliance Oversight: Familiarity with regulatory standards, patient rights, and service quality benchmarks in healthcare.
Experience
- Minimum 12–15 years of progressive leadership experience in customer service, preferably within healthcare, government, or service-intensive sectors.
- At least 5 years in a senior leadership role (Director or above) with multi-site service delivery responsibility within healthcare, government, or service-intensive sectors
- Experience working within decentralized or complex organizational structures, such as large healthcare networks, public sector institutions, or multinational companies
Education
- Poziom w hierarchii: Dyrektor
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.