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Remote Customer Success Manager — Industrial Software | Drive Adoption
Job summary
A leading analytics solution provider is seeking a Customer Success Manager to empower clients in the industrial sector. You'll engage closely with customers, ensuring high value from our software solutions and driving their success. The ideal candidate has extensive experience in customer-facing roles within B2B SaaS and proven ability to engage with senior leaders in complex organizations. A competitive salary and remote-first culture are part of the offering.
Benefits
Qualifications
- 5+ years in a customer-facing role within B2B SaaS or industrial organizations.
- Strong ability to engage with senior leaders at Fortune 500 companies.
- Experience managing renewals and driving account growth.
Responsibilities
- Be the customer's advocate and create success plans.
- Lead quarterly success reviews and drive adoption.
- Oversee onboarding and promote training opportunities.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.