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Remote Payroll Operations Lead & Process Improvement
Job summary
A leading payroll services company in Kraków is seeking a Payroll Operations Services Manager to oversee operations, ensure client satisfaction, and engage a diverse team in delivering payroll solutions. Candidates should have strong people management skills, experience with payroll outsourcing, and fluency in English. This role includes a remote work possibility and opportunities for continuous development and training.
Benefits
Qualifications
- Some experience in managing payroll outsourcing operations projects/teams.
- Experience working on cross-domain projects is desired.
- High level of attention to detail is required.
Responsibilities
- Organize and monitor current operations to meet SLAs.
- Measure internal/external client satisfaction and take corrective action.
- Ensure accurate recording of working time by team members.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.