Warranty & Quality Manager Poland & Baltics

GEA Group; Gdynia; On-site; PLN 150,000 - 230,000; Full time

Job summary

GEA Group in Poland is seeking a Quality & Warranty Manager to lead the warranty process, manage customer and supplier claims, and coordinate investigations across projects and service operations. The role requires a technical or engineering background, at least 5 years in quality management, fluent English and Polish, and strong analytical and communication skills.

You will collaborate with Project Execution, Service, Sales, Procurement, factories, and customers and support CRM-based quality

Qualifications

• Minimum 5 years of experience in quality management, warranty management, claims handling, or a related field.
• Technical, engineering, or project management background.
• Fluent English and Polish.
• Experience with RCA and 8D problem-solving.
• Experience in manufacturing or project-based environments.

Responsibilities

• Lead warranty process and manage customer and supplier claims.
• Coordinate investigations, corrective actions, and 8D problem-solving activities.
• Act as the primary contact for major quality issues and customer escalations.
• Monitor quality performance throughout project execution and service operations.
• Collaborate closely with Project Execution, Service, Sales, Procurement, factories, and customers.
• Support service and commissioning teams in resolving technical and quality-related issues.
• Maintain quality records, reporting systems, CRM tools, and lessons learned databases.
• Analyze quality costs, trends, and improvement opportunities.
• Develop and implement quality standards, procedures, and best practices.
• Build and execute the quality strategy for the Eastern Europe Cluster while promoting a culture of continuous improvement.
• Available for occasional business travel.

Skills

Quality management

English proficiency

Polish language

Analytical skills

Negotiation skills

Education

Engineering degree

Tools

CRM software

Job description

• Lead the warranty process and manage customer and supplier claims.
• Coordinate investigations, corrective actions, and 8D problem-solving activities.
• Act as the primary contact for major quality issues and customer escalations.
• Monitor quality performance throughout project execution and service operations.
• Collaborate closely with Project Execution, Service, Sales, Procurement, factories, and customers.
• Support service and commissioning teams in resolving technical and quality-related issues.
• Maintain quality records, reporting systems, CRM tools, and lessons learned databases.
• Analyze quality costs, trends, and improvement opportunities.
• Develop and implement quality standards, procedures, and best practices.
• Build and execute the quality strategy for the Eastern Europe Cluster while promoting a culture of continuous improvement.
• Minimum 5 years of experience in quality management, warranty management, claims handling, or a related field.
• Technical, engineering, or project management background.
• Fluent English and Polish.
• Experience in process development and continuous improvement.
• Strong analytical, communication, and negotiation skills.
• Ability to manage complex stakeholder relationships and customer-facing situations.
• Experience in a technical, industrial, manufacturing, or project-based environment.
• Knowledge of quality methodologies (e.g., RCA, 8D) and CRM systems will be an advantage.
• Available for occasional business travel.

O GEA