Warranty Operations Specialist

Husqvarna Group; Warszawa; Híbrido; PLN 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

MultiSport card

Private medical care

Group insurance

Lunch card

Discounts on Husqvarna products

Forest office building

Descripción de la vacante

Husqvarna Group is hiring two Warranty Operations Specialists in Poland. You will work within Global Business Solutions, coordinating with Aftersales and European teams to manage day-to-day warranty activities and help build scalable processes for the future.

The role focuses on validating claims, managing registrations, and supporting product replacements while identifying opportunities to streamline operations. English proficiency is essential, with additional European languages a plus.

Formación

• Structured approach to tasks and data
• Attention to detail in handling warranty claims and data
• Ability to follow defined processes while spotting improvements
• Good command of English (written and spoken)
• Experience collaborating across teams and countries
• Experience in customer service or related operational roles

Responsabilidades

• Review and validate warranty claims according to business rules
• Support customer type and warranty entitlement validation
• Handle product registration corrections and related tickets
• Assist product replacement administration
• Collaborate with European colleagues to resolve cases
• Identify process gaps and propose simpler workflows
• Support introduction of new warranty processes, tools and automation

Conocimientos

Structured

Detail-oriented

Process-driven

English proficiency

Cross-country collaboration

Customer service experience

Descripción del empleo

Last date to apply:

19 listopada 2026

Shape the Future with Us

Welcome to one of the world’s oldest Start-ups!

By constantly challenging ourselves, we at Husqvarna have continued to develop our business for more than three centuries. With over 330 years of heritage, we are driven by curiosity , bold thinking, and a passion for innovation , bringing the best ideas to life.

We design and deliver world-class products and solutions for forest, park, garden, and construction care, combining pioneering technology with deep industry expertise.

We are also proud to be recognized as one of Europe’s Best Employers 2026 by the Financial Times and Statista, ranking 36th among 1,000 companies and second among Swedish organizations.

About the role

Would you like to be part of building a new way of working with Warranty Operations at Husqvarna?

We are looking for two Warranty Operations Specialists who will be among the first members of our new Warranty Operations setup.

You will be based within Global Business Solutions (GBS) in Poland, with a team manager in GBS, while working closely with Global Aftersales and colleagues across our European markets.

This is a hands-on role where you will manage day-to-day warranty activities, while also helping us establish and improve the processes and ways of working for the future.

What you will do

• Review and validate warranty claims according to defined business rules,

• Support customer type and warranty entitlement validation,

• Handle product registration corrections, requests and related tickets,

• Support product replacement administration,

• Work with European colleagues to investigate and resolve operational cases,

• Identify process gaps and suggest simpler and better ways of working,

• Support the introduction of new warranty processes, tools and automation.

Who we are looking for

We are looking for someone who:

• Is structured, accurate and comfortable working with details,

• Can follow defined processes and business rules while also identifying opportunities to improve them,

• Has experience in customer service, shared services, aftersales, claims, order administration or similar operational work,

• Is comfortable working with different systems and managing several tasks,

• Enjoys collaborating with colleagues across different teams and countries,

• Good command of English ; other European languages are an advantage.

We offer you

Husqvarna Group offers a global dynamic workplace with a lot of potential for a person who is willing to take on responsibility.

• Working in a dynamic and fast-growing team in the international environment,
• A unique package of social benefits, including MultiSport card, private medical care, group insurance, lunch card, discounts on Husqvarna products,
• Work in the prestigious Forest office building, opposite the Westfield Arkadia (next to Rondo Radosława),
• Hybrid working model – 3 days per week from the office.

Why join us?

You will join at the beginning of this new Warranty Operations journey. Together with your colleague, you will have the opportunity to help establish the operational processes and ways of working that will support our future warranty organization.