Visual Merchandiser 40h

COS; Wrocław; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Staff discount

HIP program

Lunch card 200 PLN

Referral bonuses 480–1200 PLN

Sports passes co-financing

Private medical care co-financing

Life insurance

MyBenefit access

Onboarding training

Development opportunities

Job summary

COS, a brand within the H&M Group, is seeking a Visual Merchandiser in Poland to shape the in-store customer journey with strong aesthetics and commercial mindset. You will deliver styling advice, interpret sales data, design seasonal window displays, style mannequins, and merchandise the shop floor while mentoring teammates to uphold brand standards.

We offer extensive benefits including staff discounts, incentive programs, lunch cards, private medical care support, life insurance, and

Qualifications

• Customer-centric mindset with ability to elevate in-store experiences.
• Skilled in executing brand visual guidelines, including window displays and in-store presentation.
• Strong understanding of current fashion trends and seasonal styling.
• Experience using KPIs, sales data, and customer feedback to inform visual merchandising.
• Excellent communication and listening skills.
• Adaptable to changing priorities and customer requests.
• Eager to learn and grow professionally.
• Proficient in Polish and English.

Responsibilities

• Provide styling advice and create an engaging store environment.
• Interpret sales data and customer insights to guide visual direction.
• Design and install impactful window displays reflecting trends and brand identity.
• Style mannequins and create outfit combinations to inspire purchases.
• Merchandise shop floor according to guidelines for cohesive presentation.
• Support sales team in daily store operations.
• Maintain high visual merchandising standards and mentor team members.
• Act as brand ambassador enhancing the customer journey.

Skills

Customer centric mindset

Visual merchandising standards

Fashion knowledge

Commercial awareness

Communication

Adaptability

Eager to learn

Polish & English language skills

Job description

As a Visual Merchandiser, you play a pivotal role in shaping an exceptional in-store customer journey. With a keen eye for aesthetics and a strong commercial mindset, you bring the brand’s vision to life—elevating the collection in a way that is both inspiring and aligned with business goals. Your work not only enhances the visual appeal of the store but also drives customer engagement and sales performance.

Key Responsibilities:

• Delivering an excellent customer experience through expert styling advice, deep product knowledge, and a visually compelling store environment
• Interpreting sales data and customer insights to inform and execute the store’s visual direction
• Designing and installing impactful window displays that reflect seasonal trends and brand identity
• Styling mannequins and creating outfit combinations that inspire and influence customer purchasing decisions
• Merchandising the shop floor in alignment with company guidelines to ensure a cohesive and commercial presentation
• Supporting the sales team in daily store operations and contributing to a seamless customer experience
• Setting and maintaining high visual merchandising standards, while training and mentoring team members to uphold consistency
• Acting as a brand ambassador, ensuring every visual element contributes to a memorable and engaging customer journey

Qualifications

• Customer-Centric Mindset: Understanding of how to elevate in-store experiences through impactful visual storytelling and exceptional customer service.
• Visual Merchandising Standards: Skilled in executing brand visual guidelines, including window displays, mannequin styling, and in-store presentation to enhance commercial impact.
• Fashion Knowledge: Strong understanding of current fashion trends, silhouettes, and seasonal styling, with a passion for translating them into compelling visual displays.
• Commercial Awareness: Some experience in using KPIs, sales data, and customer feedback to inform visual merchandising decisions and drive store performance.
• Communication You have a genuine interest in people, communicate clearly, and actively listen to understand their perspectives and needs.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
• Eager to learn: Open to continuous learning and actively seeks opportunities for personal and professional growth.
• Good Polish and Englishlanguage skills

Additional Information

• This is afull-timewith a contract of 40hours a week.

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here .

In addition to this, Poland-based colleagues also receive:

• A lunch card with a monthly top‑up of 200 PLN
• Referral bonuses for recommending new employees (from 480 PLN to 1200 PLN gross, depending on the recommended position)
• Occasional vouchers and bonuses throughout the year
• Co‑financing of sports passes or a wellbeing platform – 30 PLN per month
• Co‑financing of private medical care – 49 PLN per month
• Life insurance at an attractive price
• Access to the MyBenefit platform
• An onboarding and development training program

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

Company Description
COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.