COS Floor Manager 40h

BoF Careers; Województwo pomorskie; On-site; PLN 60,000 - 80,000; Full time

Benefits offered by this job

Staff discount 25%

HIP incentive program

Lunch card PLN 200 monthly

Performance-based sales bonus

Referral bonuses PLN 480–1200 gross

Co-financing of sports passes

Co-financing of private medical care

Life insurance

MyBenefit platform access

Wellbeing platform

Onboarding and development training

Job summary

COS in Poland is seeking a Floor Manager to lead the team on the shop floor, delivering exceptional customer experiences and upholding the COS brand standards.

You will coach Sales Advisors, analyze store performance, and step in as Store Manager when needed. Fluency in Polish and English is required, and the role offers a comprehensive benefits package with staff discounts and wellness programs. The position is full-time, 40 hours a week.

Qualifications

• Good knowledge of store operations and standards from prior retail experience.
• Customer-focused; you engage with customers and lead by example to deliver great service.
• Product passionate; genuine interest in the products and sharing enthusiasm with customers.
• Eager to learn; open to feedback and growth opportunities.
• Excellent communication; clear and empathetic in interactions, providing direction and feedback.
• Adaptable and flexible to changing priorities.
• Willing to work evenings, weekends, and holidays.
• Good Polish and English language skills.

Responsibilities

• Deliver high-level customer service with styling advice and product knowledge.
• Analyse sales data and partner with Store Manager to maximise performance.
• Lead and motivate Sales Advisors to meet service and presentation standards.
• Support recruitment and onboarding for new team members.
• Identify and nurture talent, contributing to development plans.
• Oversee daily operations ensuring efficiency and brand standards.
• Act as brand ambassador delivering best possible customer experience.
• Step in as Store Manager when required to ensure leadership continuity.

Skills

Team Leadership

Customer Service

Store Operations

Communication

Adaptability

Polish language

English language

Recruitment support

Job description

Job Description

As a Floor Manager, you are at the forefront of creating excellent customer experiences that go beyond the expected.

As a Floor Manager, you are at the forefront of creating excellent customer experiences that go beyond the expected. With a passionate and dedicated team by your side, you will lead with energy and purpose-setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the Store Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Qualifications

• Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment
• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
• Comfortable working varied hours, including evenings, weekends, and holidays.
• Good Polish and English language skills

Preferable but not mandatory

• Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
• Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.

Additional Information

• This is a full-time position with a contract of 40 hours a week.

Benefits

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here .

In Addition To This, Poland-based Colleagues Also Receive

• A lunch card with a monthly top-up of 200 PLN
• Possibility of receiving a performance-based sales bonus
• Referral bonuses for recommending new employees (from 480 PLN to 1200 PLN gross, depending on the recommended position)
• Occasional vouchers and bonuses throughout the year
• Co-financing of sports passes or a wellbeing platform - 30 PLN per month
• Co-financing of private medical care - 49 PLN per month
• Life insurance at an attractive price
• Access to the MyBenefit platform
• An onboarding and development training program

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

Company Description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.