UK Collections Specialist — Hybrid & Growth-Focused

Electrolux Group; Kraków; Hybrid; PLN 78,000 - 123,000; Full time

Benefits offered by this job

Hybrid work

Medical insurance

Cafeteria platform

Learning opportunities

Product discounts

Canteen meals

Job summary

Electrolux Group in Kraków (Global Shared Service Center) is seeking a Collection Specialist to join the UK Collection team. You will manage overdue payments and maintain customer relationships.

Based in Kraków, you will report to the OTC Team Leader, work hybrid with strong emphasis on English communication, MS Office and financial data analysis. The role supports improving DSO and cash flow while delivering high service levels to Business Units and customers.

Qualifications

• University degree in Finance/Accounting or related field.
• Experience in collection processes and debt recovery.
• Knowledge of credit management processes beneficial.
• Solid knowledge of accounting policies and principles.
• Very good English (C1) in speech and writing.
• Excellent written and verbal communication; handling confidential data.
• Proficiency in MS Office; strong Excel; SAP is a plus.
• Experience in reviewing financial reports and data analysis.
• Strong customer service and results-driven mindset.
• Ability to multi-task under pressure.
• Detail-oriented with focus on process improvement.

Responsibilities

• Perform collection by contacting customers on overdue accounts and explaining delays.
• Monitor accounts and follow up on overdue payments.
• Prepare reports and update process documentation.
• Support Credit Analyst activities as needed.
• Build relationships with BUs, Sales, and customers.
• Contribute to Electrolux Group goals like Sales, DSO, EBIT, NOWC.

Skills

Finance/Accounting degree

Collection experience

Credit management

Accounting policies

English (C1)

Communication skills

MS Office

Excel

SAP

Financial reports

Customer service

Multi-tasking

Detail-oriented

Education

Bachelor's degree in Finance/Accounting

Tools

MS Office

Excel

SAP

Job description

Electrolux Group in Kraków (Global Shared Service Center) is seeking a Collection Specialist to join the UK Collection team. You will manage overdue payments and maintain customer relationships.

Based in Kraków, you will report to the OTC Team Leader, work hybrid with strong emphasis on English communication, MS Office and financial data analysis. The role supports improving DSO and cash flow while delivering high service levels to Business Units and customers.