Collection Specialist, UK Team

Electrolux Group; Kraków; Hybrid; PLN 78,000 - 123,000; Full time

Benefits offered by this job

Hybrid work

Medical insurance

Cafeteria platform

Learning opportunities

Product discounts

Canteen meals

Job summary

Electrolux Group in Kraków (Global Shared Service Center) is seeking a Collection Specialist to join the UK Collection team. You will manage overdue payments and maintain customer relationships.

Based in Kraków, you will report to the OTC Team Leader, work hybrid with strong emphasis on English communication, MS Office and financial data analysis. The role supports improving DSO and cash flow while delivering high service levels to Business Units and customers.

Qualifications

• University degree in Finance/Accounting or related field.
• Experience in collection processes and debt recovery.
• Knowledge of credit management processes beneficial.
• Solid knowledge of accounting policies and principles.
• Very good English (C1) in speech and writing.
• Excellent written and verbal communication; handling confidential data.
• Proficiency in MS Office; strong Excel; SAP is a plus.
• Experience in reviewing financial reports and data analysis.
• Strong customer service and results-driven mindset.
• Ability to multi-task under pressure.
• Detail-oriented with focus on process improvement.

Responsibilities

• Perform collection by contacting customers on overdue accounts and explaining delays.
• Monitor accounts and follow up on overdue payments.
• Prepare reports and update process documentation.
• Support Credit Analyst activities as needed.
• Build relationships with BUs, Sales, and customers.
• Contribute to Electrolux Group goals like Sales, DSO, EBIT, NOWC.

Skills

Finance/Accounting degree

Collection experience

Credit management

Accounting policies

English (C1)

Communication skills

MS Office

Excel

SAP

Financial reports

Customer service

Multi-tasking

Detail-oriented

Education

Bachelor's degree in Finance/Accounting

Tools

MS Office

Excel

SAP

Job description

Job Description

At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Job Description

At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
Join us in our exciting quest to build the future home!

About the role:

We are looking for a new colleague to join our UK Collection team. The role is based in our Global Shared Service Center in Krakow and reports operationally to OTC Team Leader.

In detail you will:

• Perform collection process for assigned entity: contacting customers regarding overdue accounts and determining reasons for non-payments. Delivering high level of customer service.
• Monitor customer accounts and following up on overdue accounts. Evaluating customer account and payment history. Participating in resolution of unclear payments
• Prepare reports (periodical and upon request). Preparing and updating process documentation
• Support Credit Analyst activities, if needed
• Develop and maintain professional relationships with various Business Units, Sales, and Key Individuals and Customers
• Contribute to Electrolux Group and Sector goals, (i.e, Sales, DSO, EBIT, NOWC)

Qualifications & Requirements:

• University Degree in Finance/Accounting or any related,
• Previous experience in Collection,
• Knowledge of Credit Management process will be an advantage,
• Good knowledge of accounting policies and principles, activities and processes, awareness of internal and external business environment,
• Very good level of English-C1, both verbal and written,
• Very good verbal and written communication skills with ability to deal with sensitive and confidential information,
• Working knowledge of MS Office, very good excel skills, SAP in nice to have but not mandatory,
• Demonstrated knowledge and experience in reviewing and interpreting financial reports and data,
• Strong customer service skills with proactive and result driven approach,
• Ability to multi-task under pressure,
• Detail-oriented with an eye for continual process improvement.
• Availability to work between 9:30-17:30 Monday-Thursday, 8:40-16:40 Friday

Where you'll be:

You will be based in a newly renovated modern office in Kraków at Aleja Powstańców Śląskich 26 (Onyx building) with car parking space. Our Shared Service Center hires around 1.000 employees dedicated to Global Finance & Accounting, HR Services, IT, Reporting & Analysis CoE, and Product Documentation.

Benefits highlights:

• Hybrid work environment (5 days working from home each month)
• Medical insurance
• Cafeteria Platform for co-financing of Multisport or vouchers
• Extensive learning opportunities and flexible career path
• Discounts on our award-winning products
• Discounted meals in our canteen
• Worksmile Cafeteria Platform for co-financing of Multisport and/or vouchers
• Extensive learning opportunities and flexible career path

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.

For more information go to: www.electroluxgroup.com.