TS&O Technology Specialist - Cloud & Hosting Coordinator

HEINEKEN Global Shared Services; Kraków; On-site; PLN 180,000 - 280,000; Full time

Job summary

HEINEKEN Global Shared Services Kraków seeks a TS&O HUB Technology Specialist – Cloud & Hosting to own and evolve global infrastructure services, collaborating with OpCos, vendors, and stakeholders to deliver secure, scalable cloud solutions across on‑prem and cloud environments.

The role requires deep technical leadership with VMware, Azure, Windows/Linux, backup/DR, and governance/automation experience within a multinational IT organization.

Qualifications

• Bachelor's or Master’s Degree in Computer Science, IT, Engineering, or related discipline.
• 7–10 years of experience in Cloud & Hosting or Infrastructure Services.
• Experience managing enterprise-scale infrastructure environments.
• Experience in multinational and multi-cultural organizations.
• Experience working with managed service providers and external vendors.
• Strong understanding of enterprise IT operations and service management practices.
• Experience providing technical leadership and mentoring, driving collaboration across global teams.
• Familiarity with virtualization platforms, Azure, Windows Server, Linux, backup and DR, automation, and PKI.

Responsibilities

• Manage and continuously improve Cloud & Hosting services delivered globally to OpCos.
• Ensure platform reliability, availability, performance, security, and compliance.
• Drive service standardization and adoption of global infrastructure standards.
• Support service lifecycle management including planning, deployment, operation, optimization, and decommissioning.
• Participate in product roadmap development and strategic planning activities.
• Act as SME for virtualization, Azure, Hybrid Cloud, Windows/Linux, monitoring, backup, and DR.
• Collaborate with vendors and partners; review service quality and KPIs.
• Ensure adherence to Cloud & Hosting policies and governance; drive continuous improvement.

Skills

Cloud & Hosting expertise

VMware vSphere

Azure

Hybrid Cloud

Windows Server

Linux

Storage & Backup

Disaster Recovery

Automation

PowerShell

Terraform

Ansible

PKI

Security & Compliance

Education

Bachelor's or Master's Degree in Computer Science, Information Technology, Engineering, or related discipline

Tools

VMware vSphere

VMware Cloud Foundation

Hyper‑V

Microsoft Azure

Windows Server

Linux

Storage & Backup technologies

Disaster Recovery solutions

PowerShell

Ansible

Terraform

Job description

Digital & Technology Team (D&T) is an integral division of HEINEKEN Business Services Poland. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!

Would you like to meet the Team, see our office and much more? Visit our website: Heineken (heineken-dt.pl)

The TS&O HUB Technology Specialist – Cloud & Hosting is a key member of the HUB Cloud & Hosting Product Team responsible for ensuring secure, reliable, scalable, and cost-effective infrastructure services across HEINEKEN Operating Companies (OpCos).

The role acts as a technical expert and service owner representative across cloud, hosting, virtualization, backup, monitoring, infrastructure lifecycle management, and operational governance domains. The specialist collaborates with global and local stakeholders, external service providers, and technology partners to ensure alignment of infrastructure services with business priorities, enterprise architecture standards, security requirements, and operational excellence objectives.

The position supports strategic initiatives, drives continuous improvement, evaluates emerging technologies, and ensures the successful delivery and operation of hosting solutions across traditional datacenter, edge, and cloud environments.

Your responsibilities would include:

Service & Platform Management

• Manage and continuously improve Cloud & Hosting services delivered globally to OpCos.
• Ensure platform reliability, availability, performance, security, and compliance.
• Drive service standardization and adoption of global infrastructure standards.
• Support service lifecycle management including planning, deployment, operation, optimization, and decommissioning.
• Participate in product roadmap development and strategic planning activities.

Infrastructure & Technology Leadership

• Act as Subject Matter Expert (SME) for:
• Virtualization platforms (VMware vSphere, VMware Cloud Foundation, Hyper‑V)
• Microsoft Azure services
• Hybrid Cloud and Edge Computing platforms
• Windows and Linux server infrastructure
• Infrastructure monitoring and observability platforms
• Backup and Disaster Recovery solutions
• PKI and certificate lifecycle management
• Infrastructure automation and configuration management
• Evaluate new technologies and define recommendations for enterprise adoption.
• Support technology standardization initiatives across all OpCos.
• Ensure infrastructure solutions comply with architecture and cybersecurity standards.

Vendor & Partner Management

• Work closely with strategic vendors and managed service providers.
• Review service quality, delivery performance, and operational KPIs.
• Support contract governance activities and technical vendor escalations.
• Provide technical guidance to suppliers and validate delivered solutions.

Cloud & Hosting Governance

• Ensure adherence to Cloud & Hosting policies, standards, procedures, and best practices.
• Contribute to infrastructure governance forums, technical reviews, and design approvals.
• Support risk assessments and remediation activities.
• Maintain infrastructure documentation, standards, and operational procedures.

Operations & Continuous Improvement

• Analyze operational incidents, recurring problems, and capacity trends.
• Drive root cause analysis and preventive improvement initiatives.
• Support major incident resolution and service restoration activities.
• Identify automation opportunities to improve operational efficiency.
• Drive reduction of technical debt and platform complexity.

Monitoring & Observability

• Support implementation and optimization of enterprise monitoring solutions.
• Define monitoring standards, dashboards, alerting rules, and operational KPIs.
• Collaborate with stakeholders to improve proactive service management capabilities.
• Support observability initiatives leveraging tools such as New Relic and related monitoring platforms.

Backup, Business Continuity & Disaster Recovery

• Support the definition and implementation of backup and recovery strategies.
• Ensure compliance with RPO/RTO objectives and business continuity requirements.
• Participate in disaster recovery planning, testing, and governance activities.
• Drive continuous improvement of resilience capabilities across cloud and hosting environments.

Stakeholder Management

• Collaborate with global product teams, architects, security teams, OpCos, and suppliers.
• Translate business requirements into infrastructure solutions.
• Support OpCos with infrastructure strategy, planning, and technology decision-making.
• Facilitate knowledge sharing and foster collaboration across regional and global teams.

You are a good candidate if you:

• Bachelor's or Master's Degree in Computer Science, Information Technology, Engineering, or related discipline.
• 7-10 years of experience in Cloud & Hosting or Infrastructure Services.
• Experience managing enterprise-scale infrastructure environments.
• Experience working within multinational and multi-cultural organizations.
• Experience working with managed service providers and external vendors.
• Strong understanding of enterprise IT operations and service management practices.
• Experience providing technical leadership and mentoring, driving collaboration across global teams.
• Strong experience in several of the following areas:
  • VMware vSphere, VCF, VVF and virtualization technologies
  • Microsoft Azure and Hybrid Cloud solutions
  • Windows Server infrastructure
  • Linux operating systems
  • Storage and backup technologies
  • Disaster Recovery and High Availability solutions
  • Infrastructure Monitoring and Observability platforms
  • Networking fundamentals (DNS, Load Balancing, Firewall concepts)
  • Public Key Infrastructure (PKI) and Certificates
  • Infrastructure Automation (PowerShell, Ansible, Terraform)
  • CMDB and Asset Management processes
  • Cloud cost optimization and capacity management
  • Security and compliance controls for infrastructure environments

Nice to Have:

• Microsoft Azure certifications
• VMware certifications (VCP, VCAP)
• ITIL Foundation or higher
• Agile certifications
• Project Management certification (PMP, PRINCE2).

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HBSP Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.