Solution Engineer [One Trust] Digital Commerce

HEINEKEN Global Shared Services; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work

Job summary

HEINEKEN Kraków is seeking a skilled Solution Engineer to lead OneTrust configuration, integration, and governance efforts across privacy and compliance programs. You will collaborate with Privacy, Legal, Security, IT, and Data teams to design scalable, automated solutions.

As the technical backbone, you will translate regulatory and business requirements into actionable configurations, develop runbooks, and provide end-user training while ensuring alignment with internal policies.

Qualifications

• Experience configuring and administering OneTrust modules.
• Strong API integration experience (REST, JSON, OAuth/SSO).
• Basic SQL knowledge for data queries and validation.
• Familiarity with GDPR/CCPA or similar privacy laws.
• Excellent verbal and written English communication.
• Ability to work with both technical and business teams.

Responsibilities

• Configure and maintain OneTrust modules (Privacy, Consent, Vendor Risk, GRC, etc.).
• Design and implement integrations between OneTrust and enterprise systems via APIs and middleware.
• Gather stakeholder requirements and translate into scalable technical solutions.
• Conduct functional, regression, and UAT testing for configurations and integrations.
• Develop and maintain solution architecture, runbooks, SOPs, and configuration guides.
• Provide training and ongoing technical support to end-users and admins.
• Monitor platform performance and stay updated with OneTrust releases.
• Ensure configurations comply with privacy regulations and internal policies.

Skills

API integrations

SQL

English communication

Team collaboration

Privacy regulations knowledge

Tools

OneTrust

Jira

Salesforce

Job description

Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!

Would you like to meet the Team, see our office and much more? Visit our website: Heineken (heineken-dt.pl)

Our dream at HEINEKEN is to help our customers grow their businesses by serving them better, faster, and smarter with digital solutions. The last few years have seen a significant increase in the importance of digital in the Commerce space at Heineken. HEINEKEN’s digital solutions are a vital component in protecting and growing the company's revenue. To ensure that this trend is supported the Commerce DevOps Hub has been established. This newly created organization, being an integral part of the Global Digital & Technology Function, is tasked with engineering the software which powers e-Commerce. The Commerce DevOps Hub location is in Kraków, Poland.

We are seeking a skilled and detail-oriented Solution Engineer to lead the configuration, integration, customization, and ongoing optimization of the OneTrust platform across our organization. This role serves as the technical backbone for privacy, security, and governance programs—translating regulatory and business requirements into scalable, automated solutions within the OneTrust ecosystem.

You will work at the intersection of technology, compliance, and business operations, partnering closely with Privacy, Legal, Security, IT, and Data teams to design and deliver end-to-end solutions.

Your responsibilities would include:

• configuring and maintaining OneTrust modules (Privacy, Consent, Vendor Risk, GRC, etc.) in alignment with business and regulatory requirements
• designing and implementing integrations between OneTrust and enterprise using APIs, connectors, and middleware
• gathering business, legal, and technical requirements from stakeholders and translating them into scalable technical solutions
• conducting thorough testing (functional, regression, UAT) of all configurations and integrations before production deployment
• developing and maintaining technical documentation including solution architecture, runbooks, SOPs, and configuration guides
• providing training, demonstrations, and ongoing technical support to end-users, administrators, and business stakeholders
• monitoring platform performance, staying current with OneTrust releases, and proactively recommending enhancements and new capabilities
• ensuring all platform configurations and data handling practices remain aligned with applicable privacy regulations and internal policies.

You are a good candidate if you have:

• 4+ years in solution engineering, technical consulting, or platform administration
• 2+ years hands-on experience configuring and administering OneTrust (any modules)
• experience building API integrations (REST, JSON, OAuth/SSO)
• basic SQL knowledge for data queries and validation
• familiarity with privacy regulations (GDPR, CCPA, or similar)
• strong communication skills — able to work with both technical and business teams
• ability to work collaboratively within a team and communicate clearly in English (strong written & verbal).

You are a perfect match if you also have:

• OneTrust certification (any module)
• familiarity with Jira, Salesforce
• experience with cookie/consent management implementations
• background in FMCG Industries
• exposure to Agile/Scrum delivery methodologies.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

-HYBRID

PC1