TS&O Technology Specialist - Cloud & Hosting Coordinator

Heineken; Kraków; On-site; PLN 180,000 - 240,000; Full time

Job summary

HEINEKEN Kraków is seeking a TS&O Technology Specialist - Cloud & Hosting Coordinator to lead enterprise cloud and hosting services globally. You will act as SME across virtualization, hybrid cloud, Windows and Linux servers, monitoring, and backup environments, coordinating with vendors and OpCos.

Join a dynamic team in HEINEKEN Business Services Poland to drive infrastructure standardization, security, and resiliency while guiding strategic technology decisions and roadmaps.

Qualifications

• Bachelor's or Master's degree in Computer Science, IT, Engineering, or related discipline.
• 7–10 years of experience in Cloud & Hosting or Infrastructure Services.
• Experience managing enterprise-scale infrastructure environments.
• Experience working within multinational and multi-cultural organizations.

Responsibilities

• Service & Platform Management: Manage and improve Cloud & Hosting services globally to OpCos.
• Infrastructure & Technology Leadership: SME for virtualization, hybrid cloud, Windows/Linux server infra, monitoring, backup, and PKI.
• Operations & Continuous Improvement: Analyze incidents, drive root cause analysis and automate improvements.
• Monitoring & Observability: Define dashboards, alerts, and KPIs, improve proactive management with tools like New Relic.
• Backup, Business Continuity & Disaster Recovery: Define backup/recovery strategies and ensure RPO/RTO objectives.
• Stakeholder Management: Collaborate with global teams, architects, security, OpCos, and suppliers.

Skills

Hybrid Cloud

Edge Computing

Security controls

IT operations

Vendor management

Technical leadership

Documentation

Education

Bachelor's/Master's degree in Computer Science or related

Tools

VMware vSphere

VMware Cloud Foundation

Hyper-V

Windows Server

Linux Server

New Relic

PowerShell

Ansible

Terraform

Job description

TS&O Technology Specialist - Cloud & Hosting Coordinator

Function:Digital & Technology

Digital & Technology Team (D&T) is an integral division of HEINEKEN Business Services Poland. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!

Would you like to meet the Team, see our office and much more? Visit our website: Heineken ( heineken-dt.pl )

The TS&O HUB Technology Specialist – Cloud & Hosting is a key member of the HUB Cloud & Hosting Product Team responsible for ensuring secure, reliable, scalable, and cost-effective infrastructure services across HEINEKEN Operating Companies (OpCos).

The role acts as a technical expert and service owner representative across cloud, hosting, virtualization, backup, monitoring, infrastructure lifecycle management, and operational governance domains. The specialist collaborates with global and local stakeholders, external service providers, and technology partners to ensure alignment of infrastructure services with business priorities, enterprise architecture standards, security requirements, and operational excellence objectives.

The position supports strategic initiatives, drives continuous improvement, evaluates emerging technologies, and ensures the successful delivery and operation of hosting solutions across traditional datacenter, edge, and cloud environments.

Your responsibilities would include:

Service & Platform Management

Manage and continuously improve Cloud & Hosting services delivered globally to OpCos.

Ensure platform reliability, availability, performance, security, and compliance.

Drive service standardization and adoption of global infrastructure standards.

Support service lifecycle management including planning, deployment, operation, optimization, and decommissioning.

Participate in product roadmap development and strategic planning activities.

Infrastructure & Technology Leadership

Act as Subject Matter Expert (SME) for:

Virtualization platforms (VMware vSphere, VMware Cloud Foundation, Hyper-V)

Hybrid Cloud and Edge Computing platforms

Windows and Linux server infrastructure

Infrastructure monitoring and observability platforms

Backup and Disaster Recovery solutions

PKI and certificate lifecycle management

Infrastructure automation and configuration management

Evaluate new technologies and define recommendations for enterprise adoption.

Support technology standardization initiatives across all OpCos.

Ensure infrastructure solutions comply with architecture and cybersecurity standards.

Work closely with strategic vendors and managed service providers.

Review service quality, delivery performance, and operational KPIs.

Support contract governance activities and technical vendor escalations.

Provide technical guidance to suppliers and validate delivered solutions.

Ensure adherence to Cloud & Hosting policies, standards, procedures, and best practices.

Contribute to infrastructure governance forums, technical reviews, and design approvals.

Support risk assessments and remediation activities.

Maintain infrastructure documentation, standards, and operational procedures.

Operations & Continuous Improvement

Analyze operational incidents, recurring problems, and capacity trends.

Drive root cause analysis and preventive improvement initiatives.

Support major incident resolution and service restoration activities.

Identify automation opportunities to improve operational efficiency.

Drive reduction of technical debt and platform complexity.

Monitoring & Observability

Support implementation and optimization of enterprise monitoring solutions.

Define monitoring standards, dashboards, alerting rules, and operational KPIs.

Collaborate with stakeholders to improve proactive service management capabilities.

Support observability initiatives leveraging tools such as New Relic and related monitoring platforms.

Backup, Business Continuity & Disaster Recovery

Support the definition and implementation of backup and recovery strategies.

Ensure compliance with RPO/RTO objectives and business continuity requirements.

Participate in disaster recovery planning, testing, and governance activities.

Drive continuous improvement of resilience capabilities across cloud and hosting environments.

Stakeholder Management

Collaborate with global product teams, architects, security teams, OpCos, and suppliers.

Translate business requirements into infrastructure solutions.

Support OpCos with infrastructure strategy, planning, and technology decision-making.

Facilitate knowledge sharing and foster collaboration across regional and global teams.

You are a good candidate if you:

Bachelor's or Master's Degree in Computer Science, Information Technology, Engineering, or related discipline.

7-10 years of experience in Cloud & Hosting or Infrastructure Services.

Experience managing enterprise-scale infrastructure environments.

Experience working within multinational and multi-cultural organizations.

Experience working with managed service providers and external vendors.

Strong understanding of enterprise IT operations and service management practices.

Experience providingtechnical leadership and mentoring, d riving collaboration across global teams.

Strong experience in several of the following areas:

VMware vSphere, VCF, VVF and virtualization technologies

Microsoft Azure and Hybrid Cloud solutions

Windows Server infrastructure

Storage and backup technologies

Disaster Recovery and High Availability solutions

Infrastructure Monitoring and Observability platforms

Networking fundamentals (DNS, Load Balancing, Firewall concepts)

Public Key Infrastructure (PKI) and Certificates

Infrastructure Automation (PowerShell, Ansible, Terraform)

CMDB and Asset Management processes

Cloud cost optimization and capacity management

Security and compliance controls for infrastructure environments

Nice to Have:

VMware certifications (VCP, VCAP)

ITIL Foundation or higher

Agile certifications

Project Management certification (PMP, PRINCE2).

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up . Cases can be reported to global team or locally (in line with the local HBSP Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.