Transformation Lead

Netguru; Poznań; On-site; PLN 268,000 - 335,000; Full time

Benefits offered by this job

WorkSmile platform

Multisport card

Private health insurance

Life insurance

Apple discounts

Knowledge sharing events

Job summary

Netguru is seeking an experienced Transformation Lead to drive end-to-end process optimization and systems transformation across Sales, Finance, Delivery and People teams in a dynamic IT services environment in Poland.

You will map data flows across HubSpot, Salesforce, Productive, enova and internal platforms, oversee system decommissioning, and govern integrations and data quality. Fluent English and Polish required; 5+ years of experience.

Qualifications

• 5+ years in transformation, PMO or operations at a company of 200-1,000 people
• Fluent English and Polish
• Experience leading cross-functional process optimization and business systems transformation initiatives
• At least one system decommissioning, consolidation or replacement (CRM, PSA, ERP, HRIS) from audit to sign-off
• Designing integrations at the requirements level: master data, sync direction and frequency, error handling
• Writing requirements for an in-house development team and prioritizing the backlog with the product owner
• Data migrations: field mapping, cleansing, validation, GDPR
• Systems thinking and process modeling
• Working with senior stakeholders, including the management board
• Clear and concise communication

Responsibilities

• Audit processes with Sales, Finance, Delivery and People teams to identify inefficiencies and opportunities for improvement
• End-to-end mapping and optimization of key business processes, focusing on sales processes and CRM/system replacements
• Assess existing systems landscape and decide which functionalities to retain, replace, consolidate or discontinue
• Map data flows between HubSpot, Salesforce, Productive, PeopleForce, enova and NG OS, including re-entry points
• Define the source of truth for key data: client, deal, project, person, rate, working time, invoice
• Gather requirements for integrations and prioritization with tool owners and internal teams
• Oversee migrations and consolidation, including migration from PeopleForce to an internal platform
• Develop program plan: schedule, dependencies, decisions
• Design and deliver change communications
• Filter new process and tool ideas to align with priorities and architecture

Skills

Transformation

PMO

Cross-functional

Stakeholder mgmt

CRM experience

Data migration

GDPR

Systems thinking

Communication

Business tools

Tools

HubSpot

Salesforce

Productive

enova

Make

Zapier

n8n

Job description

Netguru is a trusted partner in digital commerce. The company helps leading brands modernize B2B solutions, marketplaces, and retail ecosystems. Since 2008, it has empowered businesses with cutting-edge technology, AI-powered personalization, and world-class engineering and design teams. A certified B Corporation®, Netguru is trusted by major brands including IKEA, VW, OLX, Delivery Hero, Żabka, Wolt, Careem, and Vinted.

Salary

• PLN 24.000-30.000 (B2B); or
• PLN 19.900-24.900 gross (Employment Contract)

Your tasks and responsibilities

• Process audit with stakeholders from Sales, Finance, Delivery and People teams. Identifying inefficiencies, redundancies and opportunities for improvement
• End-to-end mapping and optimization of key business processes, with particular focus on the sales process and deciding which Salesforce functions will be taken over by other systems as part of its replacement
• Assessment of the existing systems landscape and defining which functionalities should be retained, replaced, consolidated or discontinued
• Mapping data flows between HubSpot, Salesforce, Productive, PeopleForce, enova and NG OS internally developed systems, including points of manual re-entry
• Defining the source of truth for key data: client, deal, project, person, rate, working time, invoice
• Gathering requirements for integrations, process improvements and new features, and their prioritization, agreed with tool owners and internal development teams
• Oversight of system migrations and consolidation, including the migration from PeopleForce to an internally developed platform: requirements, completeness, validation, sign-off
• Program plan and its management: schedule, dependencies, decisions
• Design and delivery of change communication
• Acting as a filter for new process and tool ideas, ensuring alignment with business priorities, operational efficiency and the overall systems architecture

Requirements

• 5+ years in transformation, process excellence, PMO or operations at a company of 200-1,000 people
• Fluent English and Polish
• Experience leading cross-functional process optimization and business systems transformation initiatives
• At least one system decommissioning, consolidation or replacement (CRM, PSA, ERP, HRIS), from audit to sign-off
• Designing integrations at the requirements level: master data, sync direction and frequency, error handling
• Writing requirements for an in-house development team and prioritizing the backlog with the product owner
• Data migrations: field mapping, cleansing, validation, GDPR
• Systems thinking and process modeling
• Working with senior stakeholders, including the management board
• Holding to decisions under pressure
• Talking to developers as an equal, without coding
• Program management: schedule, dependencies, decisions
• Change communication
• Clear and concise communication

Nice-to-haves

• HubSpot, Salesforce, Productive, enova
• Integration tools (e.g. Make, Zapier, n8n)
• Experience in IT services or a software house
• Experience with internal business platforms and custom-built operational systems
• Using AI in operations

Benefits

• Access to the WorkSmile platform offering benefits adapted to your preferences:
• Multisport card
• Private health insurance package
• Life insurance
• And hundreds of other options to choose from 15 categories (shopping, leisure, travel, food, etc.)
• Discounts on Apple products
• Various internal initiatives: webinars, knowledge sharing sessions, internal conferences