Transformation Business Program Manager

Aon; Kraków; Hybrid; PLN 180,000 - 240,000; Full time

Job summary

Aon is seeking a Kraków-based Program Manager to lead a business-led transformation and design a Target Operating Model across the organization. Hybrid work with the option to work virtually or from the Kraków office under our smart working policy.

You will engage Internal Consulting, global business leaders, and senior partners to connect strategy with execution, deliver governance, and drive measurable business outcomes through multi-year initiatives.

Qualifications

• Experience in business transformation, program management, or management consulting.
• Strong business insight with the ability to connect strategy to operational and organizational build.
• Proven ability to manage complex, multi-workstream programs and achieve quantifiable business results.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving capabilities, supported by data-driven decision-making.

Responsibilities

• Lead a business-led transformation program committed to building and implementing Aon's Target Operating Model.
• Collaborate with Internal Consulting and senior leaders to connect strategy with execution.
• Design and run governance frameworks (steering committees, decision forums, portfolio reviews).
• Build and manage an integrated transformation roadmap across processes, organization, governance, technology, and data.
• Partner with business leaders to define and evolve the Target Operating Model, including roles and transition plans.
• Identify and manage risks, dependencies, and regulatory/compliance considerations.
• Prepare executive presentations, dashboards, and decision materials for leadership.
• Support adoption of the Target Operating Model through pilots and phased rollouts.

Skills

Business transformation

Program management

Management consulting

Stakeholder management

Communication skills

Data-driven decision making

Job description

Do you thrive in leading complex, business-led transformation programs with real impact? Are you motivated by crafting operating models that integrate planning, processes, and technology? Join Aon Business Services (ABS) and help design and deliver a multi-year operating model transformation across Aon! This is a Krakow-based role with hybrid flexibility, offering the option to work both virtually and from our Krakow office, in line with our smart working policy.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

In this role, you will lead a business-led transformation program committed to building and implementing Aon's Target Operating Model. You will work closely with the Internal Consulting team and senior leaders across the organization. You will connect strategy with execution, ensuring operating model changes deliver measurable business outcomes.

• Build and manage an integrated transformation roadmap covering processes, organization, governance, technology, and data, with clear linkage to business impact
• Translate strategic objectives into operating model initiatives (e.g., centralization, standardization, digitization, global capabilities) and measurable benefits such as efficiency, quality, and experience
• Partner with business leaders to define and evolve the Target Operating Model, including roles, responsibilities, location strategy, and transition plans
• Identify and manage risks, dependencies, and constraints (including regulatory and compliance), and support data-driven decision-making at senior leadership level
• Design and run governance frameworks (steering committees, decision forums, portfolio reviews), ensuring transparency and consistency across the program
• Build positive relationships with partners across Solution Lines, Regions, Functions, and ABS, aligning priorities and encouraging collaboration in a global matrix organization
• Lead clear and effective executive communication, including preparation of presentations, dashboards, and decision materials
• Support adoption of the Target Operating Model through pilots, phased rollouts, and continuous improvement, ensuring sustainable change

How This Opportunity Is Different

This is an unique opportunity to build Aon's future operating model at scale while working at the intersection of strategy, operations, and technology.

• You will collaborate closely with Internal Consulting, global business leaders, and senior executive partners
• You will have direct impact on enterprise-wide transformation decisions and operating model design
• You will be part of a highly collaborative, inclusive, and globally connected team
• You will gain exposure to complex, high-visibility initiatives with tangible business outcomes

Skills And Experience That Will Lead To Success

We welcome candidates with diverse backgrounds and experiences. If you bring a combination of the below, we encourage you to apply:

• Experience in business transformation, program management, or management consulting, with a strong focus on redesigning organizational frameworks
• Strong business insight with the ability to connect strategy to operational and organizational build
• Proven ability to manage complex, multi-workstream programs and achieve quantifiable business results
• Excellent communication and stakeholder management skills, including influencing without formal authority
• Strong analytical and problem-solving capabilities, supported by data-driven decision-making

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