Title IX Intake & Case Coordination Specialist

Chicago Public Schools; Paulina; On-site; PLN 171,000 - 228,000; Full time

Job summary

Chicago Public Schools (CPS) is seeking an Intake Specialist to be the first point of contact for allegations reported to the Office of Student Protections and Title IX/EOCO. The role involves reviewing reports via multiple channels, classifying cases, and routing follow-up to a designated specialist or district entity.

The position requires a minimum of two years in a high-volume environment, with preferred experience in crisis or case management and bilingual English/Spanish abilities.

Qualifications

• Associate or Bachelor’s degree from an accredited college or university, preferred
• A minimum of two (2) years of professional experience in high volume environment, required
• Crisis hotline, crisis/risk assessment, or case management experience, preferred
• Language fluency in English and Spanish, preferred

Responsibilities

• Triage and process new complaints of sexual misconduct, biased-based harm, or other categories that fall within the scope of the Office of Student Protections, Title IX, and Equal Opportunity Employment Office.
• Document all communications with students, school staff, parents, and other stakeholders.
• Apply knowledge of all sexual misconduct categories, investigation classifications, and definitions as defined by the OSP Procedure Manual.
• Conduct preliminary inquiries to gather additional information prior to case assignment.
• Document all reports in the appropriate recordkeeping system.
• Refer all complaints that are within scope to the appropriate team for follow-up.
• Refer any complaints that are out of scope to the appropriate department or District resource.
• Other duties and workstreams as assigned.

Skills

High-volume environment

Time management

Multitasking

Communication skills

Bilingual English/Spanish

Case management

Education

Associate or Bachelor’s degree

Job description

Chicago Public Schools (CPS) is seeking an Intake Specialist to be the first point of contact for allegations reported to the Office of Student Protections and Title IX/EOCO. The role involves reviewing reports via multiple channels, classifying cases, and routing follow-up to a designated specialist or district entity.

The position requires a minimum of two years in a high-volume environment, with preferred experience in crisis or case management and bilingual English/Spanish abilities.