Technical Writer

Infinity Quest; Poland; On-site; PLN 70,000 - 100,000; Full time

Job summary

Infinity Quest is seeking a highly organised Document & Operations Coordinator to manage document governance, onboarding/offboarding, internal communications, content administration, and training support within a regulated environment.

You will maintain document templates in Veeva and Google Drive, perform quality checks, coordinate reviews in Veeva, support onboarding, manage distribution lists and internal content, and assist with training materials using Synthesia.

Qualifications

• Strong document governance and quality control experience.
• Hands-on experience with Veeva or similar DMS.
• Excellent attention to detail and coordination skills.
• Experience with onboarding/offboarding and access management.

Responsibilities

• Manage document templates in Veeva and Google Drive with version control.
• Perform document quality checks on formatting, fonts, headers, tables, and content.
• Coordinate document reviews and workflows in Veeva with timely follow-ups.
• Support Veeva access issues and workflow-related queries.
• Oversee onboarding/offboarding, including system access and training.
• Administer team distribution lists and keep org info current.
• Maintain internal GSite/web content and team information.
• Coordinate internal newsletters, sessions, and presentations.
• Support visual content development with storyboards and animations.
• Manage webcast channels, recordings, uploads, and renewals.
• Support training content creation using Synthesia.

Skills

Document management

Veeva knowledge

Organisational skills

Stakeholder management

Onboarding/offboarding

MS Office & Google Workspace

Tools

Veeva

Google Workspace

Synthesia

Webcast

Job description

We are looking for a highly organised and detail-oriented Document & Operations Coordinator to manage document governance, onboarding/offboarding, internal communications, content administration, and training support within a regulated environment.

Key Responsibilities

• Manage and maintain approved document templates in Veeva and Google Drive, ensuring version control and accessibility.
• Perform document quality checks covering formatting, fonts, page numbering, headers/footers, tables, comments, markups, and outdated content.
• Coordinate document reviews, approvals, and workflows in Veeva, including reviewer/approver assignments and timely follow-ups.
• Support users with Veeva access and workflow-related queries.
• Manage end-to-end onboarding and offboarding, including system access, training, distribution lists, documentation, and tracking.
• Administer team distribution lists, ensuring membership and organisational information remain accurate.
• Maintain and update internal GSite/web content and team information.
• Coordinate internal newsletters, information sessions, presentations, and other communication activities.
• Support visual content development, including storyboards, animation/video planning, and coordination with design teams.
• Manage webcast channels, trackers, recordings, content uploads, and renewal requests.
• Support training activities, including the creation and management of training content using Synthesia.
• Coordinate multiple stakeholders and activities while ensuring deadlines and quality standards are met.

Required Skills

• Strong document management, governance, and quality control experience.
• Hands-on experience with Veeva or similar document management systems.
• Excellent attention to detail, organisation, and coordination skills.
• Strong stakeholder management and communication abilities.
• Experience with onboarding/offboarding and access management.
• Proficiency in Microsoft Office, Google Workspace, and collaboration tools.
• Strong problem-solving and customer-service mindset.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Skills

• Experience within Pharmaceutical, Healthcare, Life Sciences, or other regulated environments.
• Knowledge of document approval workflows and governance.
• Experience with Veeva, Synthesia, Webcast, content management, newsletters, and training platforms.
• Strong understanding of internal communications and content administration.