Technical Consultant - Quality Systems

Veeva Systems; Warszawa; Remote; PLN 160,000 - 265,000; Full time

Benefits offered by this job

Health & wellness programs

Private medical insurance

1% charitable giving program

Veeva Break at the end of the year

Job summary

A growing SaaS company is seeking a Quality Consultant to support life sciences clients. Your role involves implementing features in the Veeva Quality suite, configuring applications, and acting as a liaison between customers and internal teams. Ideal candidates should have experience configuring software solutions in the life sciences, possess excellent communication skills, and hold a relevant bachelor's degree. This full-time role is remote, and candidates must be authorized to work in Europe.

Qualifications

• Experience in configuring software solutions, ideally in life sciences.
• Consulting or customer-facing role experience.
• Excellent verbal and written communication skills in English.

Responsibilities

• Implement new features within Veeva Quality applications.
• Configure Vault applications to meet customer needs.
• Act as a liaison between customers and internal teams.

Skills

Consulting experience

Customer management

Excellent communication skills

Independent work

Business requirement translation

Education

Bachelor’s degree in Management Information Systems

Bachelor’s degree in Computer Science

Bachelor’s degree in Life Sciences

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We are a public benefit corporation (PBC), legally bound to balance the interests of customers, employees, society, and investors. As a Work Anywhere company we support flexibility to work from home or in the office so you can thrive in your ideal environment.

Join us in transforming the life sciences industry and commit to making a positive impact on our customers, employees, and communities.

The Role

Managed Services are provided to our customers after they go live with Veeva Quality applications. We aim to be our customers' trusted partners and ensure they leverage the additional value Veeva applications offer. Our Quality Services Team comprises 60+ consultants in Europe, of which 15+ are in the Managed Services Team.

As a Quality Consultant you will support a group of customers assigned to you. Your tasks include understanding their business processes, providing guidance, discussing Vault changes, and applying all the required configurations. You will collaborate with other teams, shape ideas, enhance our delivery model, and work closely with product management to communicate customer requirements and meet evolving industry needs.

What You’ll Do

• Implement new features within the Veeva Quality suite at life sciences companies ranging from the world’s largest pharmaceutical companies to emerging biotech
• Solution and configure Vault applications to meet customer needs, including workflows, document types, security, fields, page layouts, and notifications
• Work closely with customer business and IT staff to understand requirements and help them achieve their business vision
• Act as customer liaison, managing communication between implementation, maintenance, and internal product teams
• Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on holistic success
• Drive change management methodology for customers switching from on-premise to SaaS solutions
• Assist with quality processes, including documents, quality events, CAPAs, deviations, change control, audits, and training

Requirements

• Experience configuring, supporting, or implementing software solutions, ideally content management or in the life sciences industry with exposure to Quality Management and a passion for technology
• Experience working in a consulting or customer‑facing role and managing customer expectations
• Excellent verbal and written communication skills in English
• Ability to work independently with clients, translate business requirements, and create corresponding solution designs
• At least a bachelor’s degree in Management Information Systems, Computer Science, Life Sciences, or related fields
• This is a remote, full-time role with Veeva; candidates must be legally authorized to work in Europe. Veeva does not provide visa sponsorship for this position

Nice to Have

• Proficiency in additional European language(s)

Perks & Benefits

• Health & wellness programs
• Private medical insurance
• 1% charitable giving program
• Veeva Break at the end of the year

Compensation

• 160,000 – 265,000 PLN

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal‑opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger — it comes in many forms, including gender, race, ethnicity, religion, politics, sexual orientation, age, disability, and life experience.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].