Technical Support Specialist - Civil 3D

Autodesk, Inc.; Kraków; Hybrid; PLN 90,000 - 140,000; Full time

Job summary

Autodesk is seeking a Technical Support Specialist to join our team of tech enthusiasts helping customers get the best out of Autodesk Civil 3D and Infrastructure products. You will resolve customer issues via phone, web, and forums and document them for our Knowledge Base.

You may also present webinars and host Q&A sessions at Autodesk University. The ideal candidate has hands-on Civil 3D experience, strong English communication, a customer-first mindset, and thrives in a fast-changing

Qualifications

• Experience in Civil 3D and Infrastructure.
• Professional experience in Civil Engineering.
• Excellent written and verbal English communication skills.
• A passion for helping people.
• Aptitude for problem-solving.
• Ability to thrive in a fast-changing environment.

Responsibilities

• Provide timely, friendly and efficient assistance to Autodesk customers on a variety of issues and questions.
• Document problems and solutions in short and clear articles for our knowledgebase.
• Research, verify, and document product issues.
• Manage customer expectations by providing timely updates on progress.

Skills

Civil 3D

Infrastructure

English proficiency

Problem solving

Customer focus

Tools

Autodesk BIM

Job description

Technical Support Specialist – Civil Engineering Solutions

We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products.

Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Autodesk Civil 3D and Infrastructure? Then we would like to hear from you!

What is this position about?

You will be responsible for resolving customer issues reported to Autodesk via phone, web, online forums, and other channels, and documenting these for our Knowledge Base. You may also engage in a variety of proactive support activities such as: developing and presenting webinars, hosting Q&A sessions on our online communities, or presenting at company events like Autodesk University.

What will you do?

• Provide timely, friendly and efficient assistance to Autodesk customers on a variety of issues and questions.
• Document problems and solutions in short and clear articles for our knowledgebase.
• Research, verify, and document product issues.
• Manage customer expectations by providing timely updates on progress.

Required skills:

• Experience in the use of Civil 3D and Infrastructure.
• Professional experience in Civil Engineering.
• Excellent written and verbal English communication skills. (Additional language skills are a plus.)
• A passion for helping people.
• Aptitude for problem-solving.
• Ability to thrive in a fast-changing environment.

Desirable Skills (but not essential):

• German or French language skills.
• Familiarity using Autodesk BIM products.
• Customer service experience.

Who are you?

• Customer-focused Building strong customer relationships and delivering customer-centric solutions with empathy and attention to detail.
• Decisive Making good and timely decisions. Clarifying assignments, prioritizing work and attending to detail to ensure work is done in a timely and quality manner.
• Accountable Holding yourself and others accountable to meet commitments.
• Action Oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• A Nimble Learner Actively learning through experimentation when tackling new problems, using both successes and failures as learning opportunities.
• A Team Player Building partnerships and working collaboratively with others to meet shared objectives.
• Valuing Differences Recognizing the value that different perspectives and cultures bring to an organization.

What is Autodesk?

With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used.

It’s disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity.

Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities.

Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.

At Autodesk, we’re building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world.

Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

We continue to provide employees flexibility to support their work preferences wherever possible and nearly all roles are hybrid or remote, unless otherwise indicated.