Remote Civil 3D Tech Support Specialist

Autodesk, Inc.; Kraków; Hybrid; PLN 90,000 - 140,000; Full time

Job summary

Autodesk is seeking a Technical Support Specialist to join our team of tech enthusiasts helping customers get the best out of Autodesk Civil 3D and Infrastructure products. You will resolve customer issues via phone, web, and forums and document them for our Knowledge Base.

You may also present webinars and host Q&A sessions at Autodesk University. The ideal candidate has hands-on Civil 3D experience, strong English communication, a customer-first mindset, and thrives in a fast-changing

Qualifications

• Experience in Civil 3D and Infrastructure.
• Professional experience in Civil Engineering.
• Excellent written and verbal English communication skills.
• A passion for helping people.
• Aptitude for problem-solving.
• Ability to thrive in a fast-changing environment.

Responsibilities

• Provide timely, friendly and efficient assistance to Autodesk customers on a variety of issues and questions.
• Document problems and solutions in short and clear articles for our knowledgebase.
• Research, verify, and document product issues.
• Manage customer expectations by providing timely updates on progress.

Skills

Civil 3D

Infrastructure

English proficiency

Problem solving

Customer focus

Tools

Autodesk BIM

Job description

Autodesk is seeking a Technical Support Specialist to join our team of tech enthusiasts helping customers get the best out of Autodesk Civil 3D and Infrastructure products. You will resolve customer issues via phone, web, and forums and document them for our Knowledge Base.

You may also present webinars and host Q&A sessions at Autodesk University. The ideal candidate has hands-on Civil 3D experience, strong English communication, a customer-first mindset, and thrives in a fast-changing