Technical Support Specialist

PRIMUS Global Solutions (PRIMUS UK & Europe); Kraków; On-site; PLN 120,000 - 180,000; Full time

Job summary

PRIMUS Global Solutions (PRIMUS UK & Europe) is seeking a Technical Support Engineer in Kraków to provide L1/L2 support for .NET-based applications. You will troubleshoot incidents, analyze logs, and coordinate with development and infrastructure teams to resolve complex issues.

You should have 2–3 years in technical/application support, strong .NET/C#, ASP.NET/.NET Core, and SQL Server skills. The role involves monitoring production environments and maintaining documentation, with SLA-driven

Qualifications

• 2–3 years of experience in Technical/Application Support.
• Strong knowledge of .NET / C#.
• Experience with ASP.NET / .NET Core.
• Good knowledge of SQL / SQL Server.
• Experience with REST APIs and incident management tools.
• Experience in log analysis and root-cause analysis.

Responsibilities

• Provide L1/L2 technical and application support for .NET-based applications.
• Troubleshoot and resolve application, performance, and production issues.
• Analyse application logs, errors, and incidents to identify root causes.
• Debug and troubleshoot C#/.NET and ASP.NET applications.
• Work with SQL/SQL Server to investigate data-related issues and perform basic queries.
• Monitor application health and ensure timely resolution of incidents and service requests.
• Coordinate with development and infrastructure teams for complex issues.
• Participate in incident, problem, and change management processes.
• Maintain technical documentation and knowledge-base articles.

Skills

Technical Support

NET / C#

ASP.NET / .NET Core

SQL Server

REST APIs

Incident Management

Log Analysis

Communication

Troubleshooting

Job description

We are looking for a Technical Support Engineer with 2–3 years of experience in .NET/C# application support. The candidate will be responsible for troubleshooting application issues, resolving incidents, monitoring production environments, and supporting business-critical applications.

Key Responsibilities

• Provide L1/L2 technical and application support for .NET-based applications.
• Troubleshoot and resolve application, performance, and production issues.
• Analyse application logs, errors, and incidents to identify root causes.
• Debug and troubleshoot C#/.NET and ASP.NET applications.
• Work with SQL/SQL Server to investigate data-related issues and perform basic queries.
• Monitor application health and ensure timely resolution of incidents and service requests.
• Coordinate with development and infrastructure teams for complex issues.
• Participate in incident, problem, and change management processes.
• Maintain technical documentation, support procedures, and knowledge-base articles.
• Ensure issues are resolved within agreed SLA timelines.

Required Skills

• 2–3 years of experience in Technical/Application Support
• Strong knowledge of .NET / C#
• Experience with ASP.NET / .NET Core
• Good knowledge of SQL / SQL Server
• Application troubleshooting and debugging
• Log analysis and root-cause analysis
• Good understanding of REST APIs
• Experience with incident and ticket management tools
• Strong communication and problem-solving skills

Key Skills

Technical Support | Application Support | .NET | C# | ASP.NET | .NET Core | SQL Server | Troubleshooting | Debugging | Production Support | REST APIs | Incident Management