Technical Support Engineer (Bare Metal)

Linuxcareers; Warszawa; Hybrid; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Medical and dental insurance

Pension contribution

Life insurance (4x salary)

Critical illness cover

Employee assistance programme

Tuition reimbursement

Job summary

CoreWeave is an AI infrastructure cloud provider seeking a Technical Support Engineer to ensure reliability of bare-metal GPU infrastructure across data centers and CoreWeave Cloud customers.

You will diagnose issues, perform root-cause analysis, and coordinate with Data Center Technicians to resolve high-priority incidents. This role emphasizes automation, scripting, and collaboration with engineering teams.

Qualifications

• Experience in data centers, GPU clusters, or HPC environments.
• Proficiency with Linux (Ubuntu, CentOS) CLI.
• Experience with NVIDIA GPUs and common server platforms.
• Hands-on firmware, BIOS, and driver management.
• Networking fundamentals and troubleshooting tools.
• Scripting and automation with Python, Bash, or Ansible.

Responsibilities

• Provide high-level technical support for bare-metal GPU fleets on CoreWeave Cloud.
• Diagnose and triage customer issues and incidents, identifying root causes.
• Coordinate remote troubleshooting with Data Center Technicians.
• Analyze logs and debug firmware, drivers, and hardware layers.
• Implement automation to streamline support workflows.
• Participate in on-call rotation to support production clusters.
• Collaborate with engineering and networking teams to improve reliability.

Skills

Data centers

GPU clusters

Server deployments

System administration

Hardware troubleshooting

Linux CLI

NVIDIA GPUs

SuperMicro

Dell servers

HPC environments

Firmware updates

BIOS configurations

Driver management

Networking fundamentals

Scripting

Python

Bash

Ansible

Job description

CoreWeave is an AI infrastructure cloud provider. This Technical Support Engineer role supports CoreWeave's GPU fleet operations across data centers, working with customers, technicians, and engineering teams to ensure reliability and performance of bare-metal GPU infrastructure.

What You'll Do

• Provide high-level technical support for customers utilizing bare-metal GPU fleets on CoreWeave Cloud
• Diagnose, triage, and investigate customer issues and high-priority incidents, identifying root causes and escalating when necessary
• Coordinate remote troubleshooting and hardware interventions with Data Center Technicians
• Perform in-depth log analysis and debugging across firmware, drivers, and hardware layers
• Implement automation and scripting to streamline support workflows and reduce manual interventions
• Participate in on-call rotation to support production clusters and maintain operational reliability
• Collaborate with engineering and networking teams to improve hardware reliability and system performance

What You Need

• Experience in data centers, GPU clusters, server deployments, system administration, or hardware troubleshooting
• Intermediate knowledge of Linux (Ubuntu, CentOS, or similar) with command-line proficiency
• Experience with NVIDIA GPUs, SuperMicro systems, Dell systems, and high-performance computing (HPC) environments
• Hands-on experience with firmware updates, BIOS configurations, and driver management
• Experience with networking fundamentals (TCP/IP, VLANs, DNS, DHCP) and troubleshooting tools
• Experience in scripting and automation (Python, Bash, Ansible, or similar)

Nice to Have

• Curiosity about Kubernetes, Docker, and containerized infrastructure
• Experience with Jira, Confluence, Notion, or other issue-tracking and documentation platforms
• Strong problem-solving skills with a proactive and analytical mindset

Competitive salary plus benefits including family-level medical and dental insurance, generous pension contribution, life assurance at 4x salary, critical illness cover, employee assistance programme, and tuition reimbursement. Benefits may vary by location.