Technical Support Associate with English

careersinpoland; Warszawa; Hybrid; PLN 90,000 - 120,000; Full time

Benefits offered by this job

Flexible hours

AI-assisted work

Coaching & development

Training package

Employee assistance program

Employee share purchase plan

Referral program

Private medical care

WorkSmile platform

Job summary

Accenture is seeking a Technical Support Associate with English for a hybrid role in Warsaw. You will perform root cause analysis on IoT customer issues, resolve complaints promptly, and coordinate with interface partners to ensure timely resolutions.

Responsibilities include maintaining the knowledge base, identifying error patterns, and contributing to process improvements while benefiting from AI assistance, extensive training, and development opportunities.

Qualifications

• Demonstrated ability to learn new skills and handle multiple tasks with confidence.
• Proven experience in data analysis/root cause analysis.
• Hands-on experience with ticketing systems.
• Proficiency in English - spoken and written (C1 level is required).
• German B2 nice to have.
• Excellent communication and presentation skills, coupled with a proactive approach.
• Strong technical aptitude.
• Assertive with effective time management skills.

Responsibilities

• Conduct thorough root cause analysis on customer issues within the IoT domain, utilizing various tools and programs to achieve resolution.
• Address and resolve customer complaints promptly and efficiently, ensuring the highest quality of service within agreed timelines.
• Facilitate and manage communication with various interface partners on complex topics until resolution is achieved.
• Update and maintain the client knowledge base with ready solutions and process improvements.
• Assist in identifying similar error patterns and areas for enhancement.

Skills

Data analysis

Root cause analysis

Ticketing systems

English (C1)

German (B2)

Communication skills

Technical aptitude

Time management

Learning ability

Tools

JSON

XML

Job description

Technical Support Associate with English

Accenture

Level: specialist

remote recruitment

published 2026/09/24

Technical Support Associate

with English

THE WORK:

• Conduct thorough root cause analysis on customer issues within the IoT domain, utilizing various tools and programs to achieve resolution.
• Address and resolve customer complaints promptly and efficiently, ensuring the highest quality of service within agreed timelines.
• Facilitate and manage communication with various interface partners on complex topics until resolution is achieved.
• Update and maintain the client knowledge base with ready solutions and process improvements.
• Assist in identifying similar error patterns and areas for enhancement.

Join us in creating exceptional experiences for our customers! You will build knowledge and support others while participating in problem-solving discussions. Your expertise in Automotive Customer Experience will be invaluable as we strive to enhance our services. We are excited to see how your contributions will make a difference in our organization!

WHAT’S IN IT FOR YOU?

• Develop Cutting-Edge Technical Expertise – Gain hands‑on experience in the IoT domain, working with emerging technologies and problem‑solving complex technical challenges.
• Career Growth & Learning Opportunities – Expand your knowledge through continuous learning, training, and collaboration with industry experts.
• Impact-Driven Work Environment – Play a crucial role in improving system performance, customer satisfaction, and operational efficiency while being recognized for your contributions.

The work location for this role includes a mix of working remotely and in an Accenture office in Warsaw (50/50 hybrid model).

With all our roles, there is some in‑person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

HERE’S WHAT YOU’LL NEED:

• Demonstrated ability to learn new skills and handle multiple tasks with confidence.
• Proven experience in data analysis/root cause analysis
• Hands‑on experience with ticketing systems.
• Proficiency in English - spoken and written (C1 level is required).
• German B2 nice to have
• Excellent communication and presentation skills, coupled with a proactive approach.
• Strong technical aptitude.
• Assertive with effective time management skills.

Preferred Skills:

• Familiarity with log data analysis.
• Experience in working with and analyzing files such as JSON and XML.

WHAT WE OFFER?

• Flexible working hours suitable for students. The position includes one shift per week from 9:00 AM to 5:00 PM, one shift from 10:00 AM to 6:00 PM, and one week shift every 2-3 months from 12:00 PM to 8:00 PM. On other days, working hours are flexible (paid with 10% base salary bonus).
• You are assisted by AI in your daily work
• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offers, access to e‑learning platforms, Gallup test, GenAI training, possibility of co‑financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care (Luxmed or Medicover), life insurance.
• Access to WorkSmile platform (possibility of using a wide range of products and services, including the Multisport card).

WHAT WE BELIEVE:

• All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long‑lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
• Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

ABOUT US:

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.