Technical Support Analyst with German

Infor; Wrocław; On-site; PLN 70,000 - 100,000; Full time

Job summary

Infor is seeking a Technical Support Analyst in Wroclaw to join our Global Support team. You will help customers resolve complex technical issues affecting Infor ERP solutions, focusing on system-level troubleshooting across databases, workflows, and integrations.

You will collaborate with Development, Product Management, and Consulting teams to deliver effective solutions and drive customer value. The role requires strong German and English communication, a solid technical support background,

Qualifications

• Professional-level verbal and written German and English.
• Experience in technical support or similar customer-facing role.
• Strong analytical and problem-solving skills.
• Excellent communication with customers.
• Experience with ERP, enterprise software, or SaaS.
• Knowledge of SQL and relational databases.
• Experience with ticketing systems such as ServiceNow.

Responsibilities

• Provide high-quality technical support for Infor ERP applications.
• Investigate and resolve complex technical issues through root cause analysis.
• Manage and prioritize customer cases through ServiceNow and other tools.
• Conduct customer calls and remote troubleshooting sessions.
• Analyze system behavior related to databases, workflows, and access.
• Collaborate with Development, Product Management, and Consulting teams.
• Create and maintain case documentation and knowledge base content.
• Contribute to continuous improvement and operational excellence.

Skills

German language

English language

Analytical skills

Customer-facing support

Tools

SQL

ServiceNow

Job description

Description

Department: Customer Support

Location: Wroclaw

Infor is seeking a Technical Support Analyst to join our Global Support team. In this role, you will support customers using Infor ERP solutions, helping them resolve complex technical issues and ensuring they get maximum value from their software investment.

This position is part of our COM System Support team, focusing on system-level troubleshooting rather than business process support. You will investigate issues related to databases, workflows, user access, printing, integrations, and application functionality while working closely with customers, Development, Product Management, and Consulting teams to identify and deliver effective solutions.

We are looking for someone who enjoys solving technical challenges, is naturally curious about how systems work, and can confidently interact with customers in a fast-paced, collaborative environment.

A Typical Day In The Life Includes

• Provide high-quality technical support for Infor ERP applications, ensuring customer satisfaction and product usability.
• Investigate and resolve complex technical issues through root cause analysis and structured troubleshooting.
• Manage and prioritize customer cases through ServiceNow and other support tools.
• Conduct customer calls and remote troubleshooting sessions to diagnose and resolve issues.
• Analyze system behavior related to databases, workflows, printing, user access, and other technical components.
• Collaborate with Development, Product Management, and Consulting teams on escalated cases.
• Create and maintain case documentation, technical articles, and knowledge base content.
• Contribute to continuous improvement initiatives and help drive operational excellence across the support organization.

Basic Qualifications

• Professional-level verbal and written communication skills in German and English.
• Experience in technical support, application support, software support, service desk, or a similar customer-facing role.
• Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues.
• Excellent communication skills with the confidence to work directly with customers.
• Ability to manage multiple priorities in a dynamic environment.
• Collaborative mindset and ability to work effectively within a global team.
• Experience supporting ERP, enterprise software, or SaaS applications.
• Knowledge of SQL and relational databases.
• Experience with ticketing and incident management systems such as ServiceNow.

Preferred Qualifications

• Familiarity with root cause analysis and technical troubleshooting methodologies.
• Knowledge of ITIL processes and best practices.
• Experience conducting remote customer troubleshooting sessions.
• Exposure to workflow configuration, system integrations, or technical application support environments.
• A naturally curious, hands-on approach with a passion for understanding how systems work behind the scenes.

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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