Technical Service & Support Specialist

Solaris Laser Sp. z o.o.; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Private Health Care

Multisport

Merit increase (annual)

Referral bonus

Group life insurance

Social benefits fund

Smart casual dress code

Job summary

Solaris Laser Sp. z o.o. in Warszawa seeks a Technical Service & Support Specialist to drive global product support for Solaris & Markem-Imaje offerings, covering hardware, software, and integration.

You will work with aftersales and engineering teams to resolve complex issues, contribute to product evolution, and ensure a top-tier customer experience across regions. Travel roughly 10–15% may be required.

Qualifications

• At least 2 years in a technical role handling customer issues.
• Electromechanical knowledge in an industrial setting.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal English (B2+).
• Proficiency with Microsoft Office tools.
• Willingness to travel 10–15% and driver’s license B.
• Familiarity with IP networking; JIRA/TRELO and SAP a plus.

Responsibilities

• Provide technical, application, and documentation support for hardware, software, and integration.
• Collaborate with aftersales, presales, engineering, and quality teams to resolve issues.
• Contribute to product evolution with a focus on customer experience and serviceability.
• Resolve technical issues escalated from global teams and partners.
• Identify corrective actions through root-cause analysis.
• Share product and application knowledge with service, sales, and other functions.

Skills

Technical support

Customer interaction

Analytical thinking

English (B2+)

Microsoft Office

Networking concepts

Cross-functional collaboration

Documentation

Education

Electrical qualifications (SEP)

Tools

JIRA/TRELO

SAP

Job description

Technical Service & Support (TSS) Specialist is pivotal in the execution of our product roadmap and have a direct impact on our customer’s experience with Solaris & Markem-Imaje products.

You’ll have an opportunity to work in a cross-functional environment, partnering closely on all levels of the organization.

What you will do:

• As a global industrial laser printer expert, you will provide technical, application & documentation support to the business, including hardware, software, industrial integration, and application space
• Work directly with aftersales/presales engineering and quality teams as necessary to resolve technical issues
• Be a key contributor and work directly with the Product Development on existing product evolution and new product development, with focus on the customer experience and serviceability
• Provide problem resolutions for technical issues escalated from our internal worldwide teams, and international business partners
• Be a cross functional team member to identify corrective/preventive actions through root cause analysis
• Engage with the technical service, sales community, and other key functions of the company to share product and application knowledge

What you need to have:

• A minimum of 2 years’ experience working in multiple aspects of a technical role (technician, helpdesk or engineer) – working directly with customers and cross-functionally to resolve complex technical issues
• Electromechanical knowledge with proven experience in an industrial, multinational organization (industrial integration and industrial automation a plus)
• Strong analytical and problem-solving skills with the ability to see problems as an opportunity
• Excellent verbal and written communication skills and the ability to communicate with all levels of the organization
• Knowledge of various Microsoft Office tools
• Effective Communication in English (at least B2 level)
• Availability for travelling including local & cross-border travels (approx. 10-15%).
• Networking aptitude, incl. IP Networking knowledge, computer system knowledge and databases will be a plus
• Category B driving license
• JIRA/TRELO and SAP knowledge would be a plus
• Electrical qualifications (SEP) is a plus

What we offer:

• A great job, highly professional environment and friendly work culture
• Growth Opportunities within international organization
• Private Health Care (Medicover)
• Multisport
• Performance based yearly merit increase
• Recruitment Referral bonus
• Company Social Benefits Fund
• Opportunity to join a group life insurance plan
• Smart casual dress code

You’ll only be the right candidate if you are aligned to our values and culture:

• Winning through customers
• High ethical standards, openness, and trust
• Expectations for results
• Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you!