Technical Documentation Lead

WSA – Wonderful Sound for All; Poznań; Ibrido; PLN 190.000 - 260.000; Tempo pieno

Descrizione del lavoro

WSA – Wonderful Sound for All in Poznań is seeking a Team Lead Technical Documentation Poland to lead a five-person team and ensure the delivery of high-quality medical device documentation within a global context.

You will shape team strategy, coordinate with Regulatory Affairs, Quality, Product Management, and Launch teams, and manage external suppliers, all while maintaining compliance and timely delivery in a hybrid work model.

Competenze

• Demonstrated experience in a Team Lead or people management role.
• Background in Technical Documentation, Technical Writing, or a similar discipline is a strong plus but not essential.
• Proven ability to coach and develop employees while fostering a collaborative team culture.
• Degree in Business, Marketing, Engineering, Languages or related field.
• Strong stakeholder management and cross-functional collaboration skills.
• Understanding documentation processes, quality requirements, and review of workflows.
• Excellent English communication skills.

Mansioni

• Lead, develop, and support a team of five Technical Writers based in Poland but with a global scope, including people management, coaching, performance development, and capability building.
• Define and execute the team strategy for the Technical Documentation function, including ways of working, resource planning and continuous improvement initiatives.
• Manage daily operations, work scoping, prioritization and escalation handling to ensure documentation deliverables are completed on time and at the required quality level.
• Ensure that legally required technical documentation for medical devices is created, maintained and delivered in a compliant and high-quality manner.
• Represent Technical Documentation in change boards and strategic alignments with key stakeholders such as Regulatory Affairs, Quality and Business Lines.
• Align operational, tactical and strategic matters with global Product Management, Launch Management, Brand Management, Quality, Regulatory Affairs, IT, R&D and Operations.
• Coordinate with regional and affiliate teams on launch dates and documentation requirements to support global product availability.
• Manage external suppliers supporting technical documentation tools, graphic design activities and documentation-related services.
• Monitor team workload, resource utilization and project priorities to ensure efficient execution of documentation activities.
• Contribute hands-on to selected technical documents such as user guides, data sheets and related documentation for WSA's medical devices when needed.

Conoscenze

Team Leadership

People Management

Coaching

Stakeholder Management

Cross-functional Collaboration

Technical Documentation

English Communication

Formazione

Degree in Business/Engineering/Languages

Descrizione del lavoro

Driven by the passion to improve quality of people's lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation to reach more people, more effectively.

As Team Lead Technical Documentation Poland, you will lead a team of five Technical Documentation Specialists and ensure the delivery of high-quality technical documentation for medical devices. You and the team will be part of the global Technical Documentation team and work with colleagues and stakeholders globally. The scope of the role will grow in the mid-term. You will combine people's leadership, operational coordination, and cross-functional collaboration across countries to support product compliance, registration, and global launches.

What you will do

• Lead, develop, and support a team of five Technical Writers based in Poland but with a global scope, including people management, coaching, performance development, and capability building.
• Define and execute the team strategy for the Technical Documentation function, including ways of working, resource planning and continuous improvement initiatives.
• Manage daily operations, work scoping, prioritization and escalation handling to ensure documentation deliverables are completed on time and at the required quality level.
• Ensure that legally required technical documentation for medical devices is created, maintained and delivered in a compliant and high-quality manner.
• Represent Technical Documentation in change boards and strategic alignments with key stakeholders such as Regulatory Affairs, Quality and Business Lines.
• Align operational, tactical and strategic matters with global Product Management, Launch Management, Brand Management, Quality, Regulatory Affairs, IT, R&D and Operations.
• Coordinate with regional and affiliate teams on launch dates and documentation requirements to support global product availability.
• Manage external suppliers supporting technical documentation tools, graphic design activities and documentation-related services.
• Monitor team workload, resource utilization and project priorities to ensure efficient execution of documentation activities.
• Contribute hands-on to selected technical documents such as user guides, data sheets and related documentation for WSA's medical devices when needed.

What you bring

• Demonstrated experience in a Team Lead or people management role. Background in Technical Documentation, Technical Writing, or a similar discipline is a strong plus but not essential.
• Proven ability to coach and develop employees while fostering a collaborative team culture.
• Degree in Business, Marketing, Engineering, Languages or related field.
• Strong stakeholder management and cross-functional collaboration skills.
• Understanding documentation processes, quality requirements, and review of workflows.
• Excellent English communication skills.

Who we are

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

This position is based in Poznan city center and follows a hybrid work model, requiring regular on-site presence at the office.