Technical Customer Support Representative with Dutch

Conectys; Poznań; Remote; PLN 30,000 - 45,000; Full time

Job summary

A leading outsourcing company in Poland is seeking a Technical Support Representative fluent in Dutch to provide top-notch customer service. In this role, you'll engage with users, resolve queries and assist customers with precision. The ideal candidate needs to be proficient in English and Microsoft Office. The position also offers competitive salary, meal vouchers, and opportunities for remote work. Join a diverse team committed to support and growth.

Benefits

Competitive salary package & meal vouchers

Social Fund (Christmas Bonus, Holiday Allowance)

Employee Recognition Program

Opportunity to work in a multicultural environment

Opportunity to work from home

Private medical insurance

Access to Multisport card

Wellness activities for your wellbeing

Qualifications

• C1 level of Dutch and B2 level of English required.
• Proficiency with Microsoft Office applications.
• Understanding of standard operating systems and web-based applications.

Responsibilities

• Provide best-in-class customer service and problem resolution.
• Resolve product or service problems by clarifying customer issues.
• Manage and solve customer queries professionally.

Skills

Fluent in Dutch (C1)

Proficient in English (B2)

Proficiency with Microsoft Office, especially Excel

Understanding of standard operating systems

Familiarity with web-based applications

Job description

Are you a “tech-savvy” person who speaks fluent Dutch? If yes, are you ready to turn these skills into a career?

As a Technical Support Representative, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with users to provide (non)technical assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.

With over 3000 employees across 8 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries, and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

• Provide best-in-class customer service and problem resolution to customer queries
• Resolve product or service problems by clarifying the customer, determining the cause of the problem, selecting, and explaining the best solution
• Initiate, manage, answer, and solve customers’ queries
• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly at first contact
• Assist all customer queries by offering precise explanations, concise, complete, and within the agreed terms

What will make you successful for the role:

• A C1 level of Dutch (both written & spoken)
• A B2 level of English (both written & spoken)
• Proficiency with Microsoft Office applications, especially in Excel
• Standard Operating system understanding and Office tools knowledge
• Web-based applications and database operating acquaintance and skills

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers
• Social Fund (Christmas Bonus, Holiday Allowance, etc.)
• Employee Recognition Program
• The opportunity to work in a multicultural environment
• The opportunity to work from home – remote work
• Private medical insurance
• Access to Multisport card
• Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.