Technical Communications I

Duck Creek Technologies LLC.; Remote; PLN 120,000 - 180,000; Full time

Job summary

A global technology company is seeking a Technical Communications I in Poland, offering a remote work environment. The role involves managing documentation projects, collaborating with project stakeholders, and ensuring high-quality documentation standards. Candidates should have at least 4 years of experience in technical communication within software or SaaS products, preferably in the Property and Casualty Insurance sector. This position promotes inclusivity and offers various benefits including health programs, life insurance, and paid leave according to Polish law.

Benefits

Flexible work environment

Access to global health programs

Life insurance

PPK (2% employer contribution)

Paid time off, sick leave, and parental leave

Qualifications

• 4+ years experience in technical communication in an agile environment.
• Preferred experience in Property and Casualty Insurance industry.
• Experience with content management systems and version control systems.

Responsibilities

• Define and deliver Technical Communication projects.
• Engage with Project and Development stakeholders.
• Estimate documentation requirements and clarify release requirements.

Skills

Technical communication

Collaboration

Problem-solving

Attention to detail

Analytical skills

Education

Degree in relevant field or equivalent experience

Tools

Basic HTML

Microsoft SharePoint

Visio

Visual Studio Online/Azure Dev Ops

Job description

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.We have a flock of more than 1,700 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location. **TITLE**: Technical Communications I The Technical Communications I owns the definition and delivery for larger Technical Communication projects, within a Product Area, and articulates a clear documentation solution. The Technical Communications I operates and drives across 2-3 documentation tracks concurrently and across multiple products as a documentation owner and/or lead.The role is a technical writer that is driving documentation needs in collaboration with Project and Development stakeholders, engaging directly and pushing process and deliverables to completion with those stakeholders within a coordinated schedule that aligns to known release dates. Discusses and clarifies Technical Communication release requirements. Estimates documentation requirements. Degree preferred or equivalent years of practical job experience in a similar function or role. Minimum of 4+ years of experience in technical communication with products in software, SaaS or Configuration type products in an agile environment.**KNOWLEDGE, SKILLS, ABILITIES AND BEHAVIORS:** Preferred experience in Property and Casualty Insurance industry.Experience owning the definition and delivery for larger Technical Communication projects, within a Product Area, and articulates a clear documentation solution. Basic HTML, Microsoft SharePoint, Visio and Visual Studio Online/Azure Dev Ops skills.Experience with content management systems and version control systems. Experience operating and driving multiple documentation tracks concurrently across multiple products.Proficiency in creating and maintaining documentation standards and guidelines.Experience facilitating discussions with multi-disciplinary audiences to gain input on a direction.Experienced with estimating documentation requirements. Strong understanding of technical communication principles. Excellent communication and presentation skills. Ability to work collaboratively in a team environment as well as work independently and take initiative. Strong problem-solving skills and attention to detail. Ability to manage multiple projects and meet deadlines. Strong analytical skills to interpret user data and feedback. Ability to stay updated with industry trends and best practices. Ability to mentor and guide junior technical writers. Location: Remote Poland Work Authorization: Legally authorized to work in the country of job location. The Company does not sponsor visa petitions for this position. Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate andcontinuously improve our products, services, and systems.As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.* Flexible work environment* Access to global health programs (SafetyWing Remote Health)* Life insurance* PPK (2% employer contribution)* Paid time off, sick leave, and parental leave in accordance with Polish statutory requirements* Employee Assistance Program (EAP)