Technical Travel Specialist

Capgemini Engineering; Lublin; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Medicover

Private life insurance

Sports card

Capgemini Helpline

Learning tracks and trainings

Job summary

Capgemini Engineering in Poland is seeking a Client Technical Support Specialist to bridge clients, product teams, and service delivery. You will drive seamless onboarding, implement technical solutions, and provide ongoing support for complex travel technology environments.

The role emphasizes end-to-end testing, profiling imports, and post-implementation troubleshooting, with collaboration across product and service teams to resolve issues and deliver successful outcomes.

Qualifications

• Minimum 4 years of experience in a technical support, implementation, or client-facing technology role.
• At least 5 years in the business travel and/or airline industry and proficiency in Amadeus (GDS).
• Fluent in German and English with strong communication skills.
• Experience supporting customer onboarding and implementation processes in travel technology environments.

Responsibilities

• Lead end-to-end testing and sign-off for new client implementations.
• Assist client onboarding by attending implementation calls and managing profile imports.
• Provide post-implementation support and troubleshooting until steady state is achieved.
• Collaborate with Product Teams to test and develop new functionalities.
• Support Service Delivery by researching and escalating issues as needed.
• Contribute technical insight to large-scale cross-functional projects.
• Apply analytical thinking to troubleshoot complex issues and identify root causes.

Skills

Amadeus GDS

German language

English language

Onboarding experience

Job description

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same.

Your role

As a Client Technical Support Specialist, you will serve as a key liaison between clients, product teams, and service delivery teams, ensuring seamless client onboarding, technical implementation, and ongoing support. Your ability to research, problem-solve, and communicate effectively across teams will be central to driving successful outcomes for both new and existing clients.

Your tasks

In this role you will play a key role in:

• Leading end-to-end testing and providing official go-live sign-off for new client implementations, ensuring all systems and configurations meet required standards
• Supporting customer onboarding by attending implementation calls, managing company profile imports, and identifying setup gaps or errors
• Providing post-implementation support until steady state is achieved, including Office ID mapping and ongoing troubleshooting
• Collaborating with Product Teams to develop new functionalities, conduct testing, and research and elevate technical issues
• Supporting Service Delivery teams by researching and escalating issues to the appropriate teams for timely resolution
• Contributing technical insight and support to large-scale cross-functional projects
• Applying creative and analytical thinking to research and resolve complex technical issues, identifying root causes with minimal initial information

Your profile

• Minimum 4 years of experience in a technical support, implementation, or client-facing technology role, with at least 5 years of experience in the business travel and/or airline industry, and technical proficiency in supporting Amadeus (GDS)
• Fluent in both written and spoken German and English, with excellent communication skills and the ability to engage confidently with both technical and non-technical stakeholders at all levels
• Strong analytical and problem-solving capabilities, with the ability to research and resolve complex technical issues using creative thinking and root cause analysis, even when working with limited initial information
• Proven experience supporting customer onboarding and implementation processes, including data analysis, profile imports, gap identification, and post-implementation support within the travel technology or a related technology services environment

What You'll Love About Working Here

• Well-being culture: medical care with Medicover, private life insurance, and sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast 'Let's talk about wellbeing' which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

About Capgemini

Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion.

Make it real | www.capgemini.com