Technical Account Manager Intern

Zoho; Polska; Hybrid; PLN 22,000 - 33,000; Full time

Benefits offered by this job

Remote work

Job summary

Incubyte is a remote-first software craft consultancy offering a 6-month internship in client-facing account management. You will work with Technical Account Managers to support day-to-day operations and ensure records are accurate and on time.

This execution-focused role emphasizes ownership, documentation, and collaboration, with a potential path to a full-time position based on performance.

Qualifications

• Technical or engineering background with curiosity about how software teams work.
• Strong attention to detail and data accuracy.
• Thoroughness and habit of double-checking before marking something done.
• Comfort handling documentation, forms, and structured data.
• Ownership mindset to drive tasks to closure.
• Good organizational skills to manage multiple tasks and deadlines.
• Familiarity with spreadsheets; CRM/ERP exposure is a plus.

Responsibilities

• Ensure operational reliability by tracking follow-ups and deadlines.
• Maintain data accuracy across CRM, ERP, and internal records.
• Prepare client paperwork and due diligence documents.
• Track action items from meetings and follow up to closure.
• Assist in maintaining account plans and stakeholder maps.
• Coordinate with People Success and recruiting on staffing updates.
• Document repeated tasks and processes for easy handover.
• Flag inconsistencies, gaps, or risks early.

Skills

Technical background

Attention to detail

Thoroughness

Documentation

Ownership mindset

Organizational skills

CRM/ERP familiarity

Education

Bachelor's degree in computer science/IT

Tools

CRM tools

ERP tools

Job description

We believe the future of software development is AI-native — where engineersoperateat a higher level of abstractionand qualityremainsnon-negotiable.

Incubyte is asoftware craft consultancywhere the “how” of building software matters as much as the “what”.

We partner with companies of all sizes, from helping enterprises build, scale, and modernize toearly-stagefounders bring their ideas to life.

Our engineers operate in an AI-native development model, using AI as a collaborator across the SDLC to accelerate development while upholding the discipline of software craftsmanship . Guided by Software Craftsmanship and Extreme Programming practices, we build reliable, maintainable, and scalable systems with speed, without compromising quality.

These principles define how we work at Incubyte . They are non-negotiable.

Relentless Pursuit of Quality with Pragmatism We build high-quality systems without losing sight of delivery.

Extreme Ownership We take responsibility end-to-end for decisions, execution, and outcomes.

Proactive Collaboration We collaborate closely, challenge each other, and solve problems together.

Active Pursuit of Mastery We continuously improve our craft and raise our bar.

Invite, Give, and Act on Feedback We seek , give, and act on feedback to get better every day.

Ensuring Client Success We act as trustedpartnersandfocus on real outcomes, not just output.

Job Description

This is a remote position.

Internship Duration:6 months

Education: Bachelor's degree in computer science/IT Conversion: Based on performance during the internship, you may be offered a full-time role as part of our Account Management team.

About the Role

This internship is ideal for recent graduates or early-career professionals with a technical or engineering background who are keen to build a career in client-facing account management. You'll work closely with our Technical Account Managers and support the day-to-day operations that keep our client accounts running smoothly. This is an execution-focused role. Your primary job is to make sure nothing gets dropped, and that every record, document, and follow-up is accurate and on time.

Outcomes You'll Own

• Operational reliability : follow-ups, deadlines, and action items are tracked and closed, with nothing falling through the cracks
  
• Data accuracy : account information stays correct and consistent across CRM, ERP, and internal records
  
• Paperwork done right : client documentation is complete, accurate, and submitted on time
  
• Dependable support : Account Managers can rely on you to take tasks off their plate and see them through to closure.
  

Activities That Drive These Outcomes (illustrative, not exhaustive)

• Keep CRM/ERP and account records up to date, down to client-specific details.
  
• Support the weekly account snapshot by gathering and verifying data on runway, headcount, and invoicing
  
• Help prepare client paperwork, including security questionnaires, vendor onboarding forms, and due diligence documents
  
• Track action items from client meetings, monthly readouts, and QBRs, and follow up until they're closed
  
• Assist in maintaining account plans and stakeholder maps.
  
• Coordinate with People Success and recruiting on staffing updates when needed
  
• Document repeated tasks and processes so they're easy for others to follow
  
• Flag inconsistencies, gaps, or risks to your Account Manager early
  

Requirements

What You'll Bring

• A technical or engineering background (degree or equivalent exposure), with curiosity about how software teams' work
  
• Strong attention to detail. You notice when numbers don't match or a field is missing
  
• Thoroughness in your work and a habit of double-checking before calling something done
  
• Comfort handling documentation, forms, and structured data
  
• An ownership mindset: you take tasks to closure without needing reminders
  
• Good organizational skills and the ability to manage multiple tasks and deadlines
  
• Familiarity with spreadsheets. Exposure to CRM or ERP tools is a plus, but not required
  

What You'll Gain

• Hands-on exposure to how client accounts are managed at a software craft consultancy
  
• Mentorship from experienced Technical Account Managers
  
• A clear path to a full-time role based on your performance
  

What We Value

• Extreme ownership – you take responsibility for outcomes and drive work end-to-end
  
• Ability to execute independently and define problems, not just solve assigned tasks
  
• A strong product mindset – willingness to talk to customers, understand problems deeply, and define direction when needed
  
• The ability to build trust and sell value, not just deliver output
  
• High standards , autonomy, and bias toward action.
  

Life at Incubyte

We are a remote-first company with structured flexibility. Teams commit to shared rhythms during core hours, ensuring smooth collaboration while maintaining autonomy. Twice a year, we come together in person fora co-workingsprintand once a year for a retreat-with all travel expenses covered. Our environment is built for crafters: pairing, refactoring, experimenting with AI, and pushing the boundaries of software excellence.We are alllifelonglearners,andourwork is our passion.

• Dedicated learning & development budget.