Team Leader (Direct Sales Support)

Coloplast; Szczecin; Hybrid; PLN 123,000 - 190,000; Full time

Benefits offered by this job

Temporary contract

Hybrid work Szczecin

Flexible hours

International environment

Language development

Great atmosphere

CPBC Academy

Company events

Sports card

Private medical care

Restaurant card

Holiday bonus

Transport subsidy

Modern workplace

No dress code

Coffee and fruits

Job summary

Coloplast, based in Szczecin, is seeking a Team Leader for Direct Sales Support to drive day-to-day operations and continuous improvement of Lilial Business Support services. You will lead a team handling critical commercial processes, focusing on invoicing completeness, billing accuracy, and backlog reduction.

You will collaborate with Lilial à domicile and internal partners to translate challenges into standardized, automated solutions, guiding changes and ensuring smooth daily operations.

Qualifications

• Bachelor’s degree is a must
• Minimum 2 years in process management
• Minimum 2 years in people leadership
• Ability to translate high-volume data into actions
• Good knowledge of MS Office and business tools
• English at B2 level or higher
• French is an advantage
• Willingness to travel ~10 days/year

Responsibilities

• Lead and develop a team of up to 20 people
• Ensure stable day-to-day delivery of Lilial Business Support services
• Improve revenue and service outcomes via invoicing accuracy
• Monitor performance using high-volume data and reports
• Drive standardisation, automation, and AI-enabled solutions
• Build strong stakeholder relationships with Lilial à domicile
• Support major process and system changes and ensure adoption

Skills

Process management

People leadership

Data analysis

MS Office

English proficiency

Education

Bachelor’s degree

Master’s degree advantageous

Tools

AI awareness

Digital tools

Job description

Coloplast develops products and services that make life easier for people with very personal and private medical conditions. In Coloplast Business Centre we are responsible for global financial operations, orders administration, P&C, IT, Legal support, marketing & data analysis activities, and many others. If you have the right profile and the right amount of curiosity and ambition you can be a part of this exciting challenge. Curiosity works here!

About The Department

Direct Sales Support is part of Global Growth Support in Coloplast Business Centre (CPBC) in Szczecin. We support Lilial by delivering Lilial Business Support services that help ensure smooth commercial operations, strong revenue outcomes and a high-quality customer experience. Our focus is reliable daily delivery, continuous improvement and smart automation in close collaboration with our stakeholders in Lilial à domicile.

About The Job

Are you passionate about leading people, improving processes and finding smarter ways of working? As our Team Leader, you will take ownership of the day-to-day delivery and continuous improvement of Lilial Business Support services. You will lead a team supporting critical commercial processes, with a strong focus on invoicing completeness, billing accuracy, backlog management and operational efficiency.

Working closely with Lilial à domicile and internal partners, you will turn operational challenges into improvements through standardisation, automation and new technology. You will also lead the team through key commercial and system changes, helping translate new solutions into stable and effective day-to-day operations.

Your Responsibilities

• Lead and develop a team of up to 20 people, creating engagement, clear ownership and a strong performance culture
• Secure stable day-to-day delivery of Lilial Business Support services, meeting agreed deadlines and service expectations
• Improve revenue and service outcomes by driving invoicing completeness, billing accuracy and backlog reduction
• Monitor operational performance, analyse root causes, and act on insights using relevant reports and high-volume data
• Drive continuous improvement, standardisation and automation opportunities within commercial support processes (including AI-enabled solutions where relevant)
• Build strong stakeholder relationships with Lilial à domicile, ensuring clear communication, trust and effective issue resolution
• Support major commercial process and technology changes (e.g., implementation and stabilisation), ensuring adoption in the team and smooth transition to business-as-usual

Requirements

• Bachelor’s degree (must-have), Master’s an advantage
• Minimum 2 years of experience in process management and minimum 2 years of people leadership experience
• Ability to analyse and interpret high-volume operational data and translate it into actions and priorities
• Good knowledge of Microsoft Office and digital tools from a business environment (including interest in AI/automation)
• English at B2 level (or higher)
• French will be an advantage
• Willingness to travel occasionally (up to ~10 days/year)

Competences

• People leadership: ability to motivate, coach and develop others while setting clear direction and expectations
• Change leadership: confidence in driving adoption of new ways of working and supporting teams through transitions
• Continuous improvement mindset: ability to identify efficiency opportunities and turn ideas into measurable results
• Stakeholder management: ability to build strong relationships and handle service/performance topics in a constructive way
• Communication & presentation: ability to communicate clearly with both operational teams and business stakeholders
• Planning & prioritisation: ability to organise workload, manage deadlines and make sound decisions under pressure
• Accountability & integrity: ability to lead by example and ensure compliance with policies, data standards and Code of Conduct

We offer

• Temporary contract for 18 months
• Hybrid and onsite work from our office in Szczecin
• Flexible working hours, Mon-Fri (start 7-9, finishing 15-17)
• International work environment with Scandinavian culture
• Opportunity to use and develop foreign languages in daily work
• Fantastic work atmosphere full of respect and partnership
• Internal trainings available in CPBC Academy
• Great company events
• Sports card
• Private medical care
• Restaurant card
• Holiday bonus and occasional cards

That's not all! We have even more for you:

• Modern workplace
• No dress code zone
• Delicious coffee and fresh fruits
• Transportation co-funding

Internal Candidates

Internal candidates are responsible for informing direct manager of their involvement in the process (not later than before 1st formal interview). Before applying please see more information Internal Recruitment Policy.

Thank you!

Szczecin is the best place to live! (according to Business Insider's 2026 ranking). It is where Coloplast Business Centre is located, creating an international environment for collaboration, growth, and development.

If you are curious like we are, and want to know more about our company go to http://www.cpbc.pl

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

Visit us on Coloplast.com. Watch the film. Follow us on LinkedIn.