T&E Manager

L'Oréal; Warszawa; Hybrid; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Sports card

Private health care

Life insurance

Pension package

Product allocations

Annual bonus

Job summary

L'Oréal BEST Warsaw is seeking an experienced T&E Manager to lead the global service line, ensuring service levels, controls and governance across the T&E function. You will manage an international team, drive policy guidance, issue resolution and performance insights to stakeholders.

In this role you will collaborate with Finance, HR and IT to optimize systems, automate processes and enhance the employee experience while maintaining compliance and escalation protocols.

Qualifications

• Experience in Travel & Expense, Finance Operations, shared services or a related operational environment.
• Understanding of expense management processes, controls and service delivery.
• Experience working with T&E systems and digital tools (Concur, SAP); Proven team management experience, preferably leading international or cross-cultural teams.

Responsibilities

• Lead day-to-day T&E service delivery across the global service line, ensuring agreed service levels and controls are met.
• Manage and develop the T&E team, building expertise, engagement and accountability.
• Oversee core T&E activities, such as expense report processing, employee support, policy guidance, audit controls and issue resolution, in line with the agreed operating model.
• Monitor service performance, analyze trends and risks, and implement corrective actions and process improvements.
• Maintain effective governance and control practices, escalating significant operational, compliance or service issues as appropriate.
• Partner with Finance, HR, IT, local teams and external providers to resolve issues and improve the employee experience.
• Support system enhancements, automation and transformation initiatives affecting T&E services.
• Prepare and communicate operational updates, performance insights and improvement plans to relevant stakeholders.
• Promote consistent ways of working and knowledge sharing across the global service line.

Skills

Travel & Expense

Finance Operations

Shared services

Stakeholder management

Tech-savvy

Upskilling teams

Analytical skills

Independent worker

Fluent English

Tools

Concur

SAP

Job description

T&E Manager

Join a dynamic and innovative team at L'Oreal Business Expertise, Services & Technology Division (BEST) in WARSAW! We seek a highly motivated and experienced Executive Assistant to play a pivotal role in our continued success. It's an opportunity to make a real impact on BEST Warsaw's values and shape our future success.

At BEST WARSAW, We're Driven by Excellence. We live by our motto: a relentless pursuit of efficiency, top-tier service, and world-class business indicators. We embrace transformational agility and a lean culture in everything we do. But it's not just about the numbers; we prioritize diversity, cultivate a vibrant and supportive work environment, and champion the growth of our employees, offering opportunities for both vertical and horizontal career advancement. We're committed to high employee satisfaction and regularly check in to ensure we're delivering on that promise.

Key responsibilities

• Lead day-to-day T&E service delivery across the global service line, ensuring agreed service levels and controls are met.
• Manage and develop the T&E team, building expertise, engagement and accountability.
• Oversee core T&E activities, such as expense report processing, employee support, policy guidance, audit controls and issue resolution, in line with the agreed operating model.
• Monitor service performance, analyze trends and risks, and implement corrective actions and process improvements.
• Maintain effective governance and control practices, escalating significant operational, compliance or service issues as appropriate.
• Partner with Finance, HR, IT, local teams and external providers to resolve issues and improve the employee experience.
• Support system enhancements, automation and transformation initiatives affecting T&E services.
• Prepare and communicate operational updates, performance insights and improvement plans to relevant stakeholders.
• Promote consistent ways of working and knowledge sharing across the global service line.

Experience and qualifications

• Experience in Travel & Expense, Finance Operations, shared services or a related operational environment.
• Understanding of expense management processes, controls and service delivery.
• Experience working with T&E systems and digital tools (Concur, SAP); Proven team management experience, preferably leading international or cross-cultural teams.
• Exceptional Stakeholder Management: Demonstrated ability to collaborate with and influence stakeholders.
• Tech-Savvy & Continuous Improvement Mindset: Solid practical knowledge of financial systems and reporting tools. Strong understanding of how technology and automation can be leveraged to drive process efficiency, simplify workflows, and deliver enhanced value to stakeholders.
• Strong commitment to upskilling teams, mentoring colleagues, and fostering a high-performance, customer-centric culture.
• Strong analytical and problem-solving skills with ability to translate complex requirements into clear, compelling narratives that drive engagement and organizational adherence.
• High degree of independence and the organizational agility to manage competing priorities and strict deadlines in a fast-paced environment.
• Fluent English; additional languages are an advantage.

We offer:

• Plenty of opportunities to grow – cross-divisionally and functionally.
• Rich e-learning package.
• Attractive benefit package including sports card, private health care, life insurance, pension package, and internal boutique with a discount, and product allocations.
• Annual bonus system.
• Diversity & Inclusion: L'Oréal promotes equal opportunity, diversity and inclusion. We prevent discrimination and harassment of any kind based on gender, skin color, religion, sexual orientation, origin, or disability. We walk the talk every day when it comes to Diversity & Inclusion.