Support Engineer

Ciklum; Polska; Remote; PLN 70,000 - 100,000; Full time

Benefits offered by this job

Udemy access

Luxmed premium medical package

MyBenefit cafeteria platform

Remote work options

Job summary

Ciklum is seeking a Support Engineer to join our Poland team on a full-time basis. You will be part of a cross-functional group handling data capture, orders, billing and CRM tasks for a global client in the product data and digital commerce space.

The role requires commercial background and strong German and English language skills, plus the ability to learn quickly. We offer remote work options, access to Udemy, Luxmed, and MyBenefit, with a collaborative One Team culture.

Qualifications

• Requires commercial background with ability to quickly learn complex topics.
• Advanced written and spoken German and English required.
• Experience in customer service or customer-oriented work is a plus.

Responsibilities

• Handle orders for defined customer portfolio in GDSN data pool/retailer portal.
• Document and archive customer orders in ticketing system.
• Manage customer communications and billing per pricing rules.
• Maintain customer master data in the CRM system.
• Contribute to projects and build knowledge of GDSN data maintenance.

Skills

German language

English language

Customer service

Education

Commercial apprenticeship/degree

Job description

Ciklum is looking for a Support Engineer to join our team full-time in Poland.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Support Engineer, become a part of a cross-functional development team engineering experiences of tomorrow. This is a project for a global company operating in the product data and digital commerce space, supporting customers with product information management and data synchronization across retail ecosystems.

The role is focused on the Data Capturing scope covering customer orders, data maintenance, customer communication, ticketing and related administrative and commercial processes within the client’s data platform.

Responsibilities:

• Handling orders for a defined customer portfolio within the GDSN data pool/retailer portal of atrify
• Documentation and archiving of customer orders in the ticketing system
• Managing individual customer communication
• Ensuring correct billing of services provided according to defined pricing
• Maintaining customer master data in the CRM system
• Contributing to defined projects and continuously building knowledge regarding GDSN data maintenance requirements
• Taking on general administrative and commercial tasks

Requirements:

• Completed commercial apprenticeship, degree, or career changer with commercial background
• Ability to quickly and independently familiarize yourself with complex topics
• Understanding of and interest in technical processes
• Ideally, prior experience in customer service or customer-oriented work
• Advanced written and spoken knowledge of German and advanced knowledge of English

What’s in it for you?

• Strong community: Work alongside top professionals in a friendly, open-door environment
• Growth focus: Take on large-scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
• Flexibility: Enjoy flexibility – full remote working possibilities
• Care: We've got you covered with company-paid premium medical package through Luxmed
• Benefits: Access the MyBenefit cafeteria platform, allowing you to choose perks that best suit your lifestyle and needs

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

With delivery centers in Wrocław and Gdańsk, our 300+ professionals in Poland drive forward-thinking solutions for global clients. Join a community where collaboration sparks innovation—and your impact reaches millions.

Explore, empower, engineer with Ciklum!

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