Support Engineer

LTM; Kraków; Hybrid; PLN 191,082 - 276,008; Full time

Job summary

LTM in Kraków is looking for an experienced Power Platform Support / Engineering Specialist to provide application support and collaborate with customers. The role demands strong technical capabilities across Microsoft Power Platform products and flexibility to work in rotational shifts.

The ideal candidate should have a background in CRM systems, SaaS support, and programming skills in C# and Python. Join LTM to leverage your expertise in digital solutions and help clients transform their business.

Qualifications

• Hands-on experience with CRM or enterprise application platforms.
• Experience in SaaS product support or web front-end development.
• Knowledge of programming languages such as C# and Python.
• Understanding of database technologies like SQL Server.
• Strong communication, research, and problem-solving skills.

Responsibilities

• Provide application support and low-code solution development.
• Collaborate with customers to troubleshoot and automate issues.
• Integrate Power Platform with external systems and ensure compliance.

Skills

CRM experience

SaaS support

C#

Python

SQL Server

Communication skills

Troubleshooting skills

Flexibility

Job description

LTM is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTM brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTM — a Larsen & Toubro Group company — combines the industry‑acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale.

Krakow Poland - 5 days a week with rotational shifts

Job Description – Power Platform Support / Engineering Specialist

Role Overview

We are seeking an experienced Power Platform professional with strong functional and technical capabilities across Microsoft Power Platform products. The role requires hands‑on expertise in application support, low‑code solution development, automation, troubleshooting, and customer‑facing collaboration. The ideal candidate should be comfortable working in fast‑paced support or engineering environments and be able to contribute across Power Apps, Power Automate, desktop automation, and AI‑enabled experiences.

Minimum Qualifications

• Good hands‑on experience with CRM or enterprise application platforms such as Dynamics 365, SAP, Salesforce, PeopleSoft, or related technologies.
• Experience in SaaS product support, web front‑end development, or quality assurance.
• Working knowledge of programming languages such as C# and Python.
• Good understanding of database technologies such as SQL Server or Oracle.
• Strong communication skills, including verbal, written, and active listening abilities.
• Experience in a customer‑facing service or support role.
• Strong interpersonal and collaboration skills demonstrated through work experience.
• Passion for continuous learning and professional development.
• Strong research, problem‑solving, and troubleshooting skills, with the ability to use available tools and resources effectively.
• Flexibility to work in different shifts outside local business hours and, when required, cover a weekend day based on business needs.

Good to Have Skills

• Experience integrating Power Platform with external systems using connectors, APIs, and data gateways.
• Understanding of security, user roles, permissions, and compliance controls within Power Platform environments.
• Exposure to Microsoft Dataverse, bot frameworks, and building copilots or agents using generative AI capabilities.

POD‑Specific Skills

Power Apps

• Power Apps: Strong capability in building custom business applications using canvas apps, model‑driven apps, and portals with low‑code or no‑code approaches.
• Copilot Studio: Knowledge of building conversational agents and AI‑driven support experiences, with the ability to integrate with Dynamics 365 CE, Microsoft Teams, and third‑party applications. Understanding of single sign‑on (SSO) is preferred.
• Microsoft Dataverse: Understanding of Dataverse data modeling, including tables, relationships, and its use as a core data source for Power Platform applications.
• Customization and Configuration: Ability to customize user interfaces, business rules, forms, and views to meet business requirements.
• Integration Services: Proficiency in integrating Power Platform with external systems using connectors, APIs, and data gateways.
• Security and Compliance: Ability to implement role‑based security, permissions, and compliance controls within the Power Platform ecosystem.
• Environment and Release Management: Experience managing environments, solution lifecycle management, version control, and change deployment using DevOps and ALM practices.

Power Automate

• Power Automate: Proficiency in building cloud flows and business process automation across services and applications.
• Advanced Automation Components: Hands‑on experience with custom connectors, on‑premises data gateways, and dataflows.
• Copilot and Governance: Understanding of Copilot capabilities within Power Automate and awareness of data loss prevention (DLP) policies, governance, and administrative controls.
• Copilot Studio Administration: Exposure to publishing, administration, and integration of agents created using Copilot Studio.
• Power Automate for Desktop (PAD): Proficiency in building desktop automation workflows, along with experience in machine setup, installation, and configuration.